Kathi Twiford Graham Email & Phone Number

Lancaster, Pa, Us

Manheim, Pennsylvania, United States

Lancaster, Pennsylvania Area

Reasonable, fair, and responsive landlord with average tenant occupancy over 5 years. Designed, managed, and actively participated in major renovations of seven 1 & 2 bedroom units. Attentive to changes in residential housing rates and terms and adjusted our business model when needed. Analyzed profitability, controlled costs, and created budgets using Quickbooks.

Lancaster, Pennsylvania, United States

Administrative, non-clinical support professional for the Emergency Department as the first and only UCA from opening day until 6 months. Independently initiated and created all administrative systems, policies and procedures with no prior medical or emergency department experience. Initiated my own education with online research and began to understand hospital workflow by shadowing other departments including registration, environmental services, security, and food service. Oriented all future UCAs and worked cooperatively to increase efficiency of operations and deepen the responsibility of the position. Constantly aware of all activity within the department, anticipating potential needs of staff and/or family and visitors and promptly and compassionately ensure that need is met. Forever mindful of confidentiality in all aspects of my role, at all times, personally and professionally. Resourcefully researched and acquired needed medical records, facilitated patient transfers, activated protocol for situations involving emergency security, brain attacks, and heart alerts. Twice daily inventory and ordering for nourishment station supplies.

York, Pa

Recruited to join the WBMason organization as a Furniture Specialist. Responsible for sales, design, and project management of office furniture deliveries and installations. Left the industry to supervise the major renovation of our primary residence in Lancaster City.

Lancaster, Pa

• After selling LOES to Office Basics, successfully converted over 90% of existing accounts and consistently increased annual sales by developing new relationships with accounts like CNH America and Berkshire Hathaway Homesale. • Regularly achieved sales targets for office supplies, furniture, technology, janitorial as well as hospitality products like Keurig brewers and kcups. • Multiple bonus winner of monthly new account contest.• Supported and guided customers through the process of office renovations including consulting and needs assessment, designing layout options to maximize space and creating ergonomically comfortable workspaces to increase efficiency and productivity. Specified product appropriate for budget and timeframe, prepared and presented detailed proposals including 2D and 3D renderings, selected fabrics and finishes, negotiated pricing and shipping with vendors, administered the order entry and confirmation process, coordinated delivery and conducted post installation followup.• Collaborated with other contractors and participated in weekly progress meetings to ensure overall project success and customer satisfaction.• Invited customers to HQ for tours of office furniture showroom to demonstrate products and explain how to use them in creating efficient and comfortable workspaces.• Organized special events for customer retention and appreciation such as a private dinner aboard the Strasburg Railroad and limo transportation for Philadelphia Flyers skybox game.• Conducted onsite training seminars for website demonstrations.• Cultivated relationships with other industry professionals to share information and build business opportunities.• Attended vendor trade shows and manufacturing plant visits to learn processes, enhancements and latest trends.

Lancaster, Pennsylvania Area

Lead and managed a team of 30: delivery and installation crews, sales people, interior designers, accounting, human resources, customer service, and machine repair technicians.• Directly responsible for cultivating relationships with the decision makers of large office supply accounts and networking with industry professionals regarding office furniture opportunities. • Continuously looked for process improvement opportunities to increase efficiency and control costs. • Attended and participated in various small business forums, tradeshows, and similar events to increase visibility of the business in the community.• Developed a unified marketing plan by introducing Goldmine CRM and supervised the creation of a custom software link which provided the ability to specifically target accounts based on buying history.• Negotiated facility maintenance contracts for regular services like snow removal, landscaping, sprinkler system inspections, preventative HVAC services including our laser toner cartridge remanufacturing / filtering equipment. • Successfully guided the business through a devastating lightning strike to computer systems as well as a small but damaging roof fire. • Facilitated negotiations with our insurance provider regarding incompatibility issues of existing vs replacement software.• Identified an opportunity to save over $5000/month on utilities and rent and relocated the business to a smaller and more efficient cross stock location with easy highway on/off access.• Managed several major office re-design projects including a complete overhaul of Turkey Hill Minit Markets head office. This also included creating and overseeing an onside liquidation sale of their existing furniture.• Recognized an opportunity to sell the business to Office Basics in 2006 and negotiated financially rewarding terms while also securing the employment of all existing employees.

Wellington New Zealand

After living in a van and travelling in Western Europe, I moved to NZ and spent 4 amazing years working and learning about this beautiful Country. I include it on my resume as an example of my breadth of life experience and my fearlessness with regard to change and/or what’s new and different.

Bachelor Of Science - Bs, Health And Physical Education/Fitness

Activities and Societies: Field hockey

Education record

Activities and Societies: Field Hockey, Basketball, Track (javelin)