Kathleen Walke Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana Area

Indianapolis, Indiana Area

-Exceeded 2011 and 2012 consumer lending and line of business referral goals -Managed vault cash reserves to meet customer demand while staying within branch limits -Completed ongoing federal banking regulation training -Performed quarterly branch security and risk audits -Marketed and sold personal and business checking, savings, money market, and CD accounts -Built a loyal client base in the branch and the community by utilizing great customer service skills -Trained new associates in teller operations and customer service -Attended Customer Service, Uncovering Financial Needs, Mortgage Lending, Senior Teller, Check Fraud, Sales and Teller Mentor courses at Old National University

West Lafayette, In And Indianapolis, In

-Ordered product and supplies to meet demand but still maintain costs under or at budget -Updated a profit & loss statement daily to assess sales and operating costs -Composed daily prep charts to control food costs and quality -Coordinated community events and fundraisers -Maintained a focus on customer service and the guest experience -Interviewed, hired and trained new employees West Lafayette, Indiana (June 2009-August 2010) -Generated 1 million dollars per year in sales with a ticket average of $7.43 -Averaged 17.4% sales growth -Maintained a 13.7% year to date net income -Managed and motivated a staff of approximately 30 employees -Ranked fifth nationwide for sales growth within Noodles & Company Indianapolis, Indiana (August 2010-December 2010) -Built daily sales growth from -4% to a 11% -Provided employees with support to grow into confident shift leaders and assistant managers -Cross-trained staff to perform several job functions

-Managed an appropriate labor cost based on sales-Aimed to interact with every patron that entered the store to learn about their experience-Experienced in placing produce, food, and operation supply orders-Interviewed prospective employees