Kimberly Theo Email & Phone Number

Atlanta, Georgia, United States

Providing overall customer support to patients and medical facilities regarding international company’s unique sleep study devices Troubleshooting the initialization, operation and technical issues of sleep study devices, assistingcustomers with study interpretation programs Routing calls and emails via high volume contact center to appropriate departments and personnel, unlocking sleep studies andresetting pin codes for device usageTracking and documenting customer/patient interactions, orders, creating cases, opportunities andquotes in Salesforce

• Owned “face of the facility” title by providing the optimal, friendly, professional customer experience using active listening skills and building rapport with visitors • Navigated busy multi-line phone system, fielding 80-100+ calls daily , assisted with registering, scheduling, verifying insurance coverage using EPIC EMR, following strict HIPAA guidelines • Secured relationships with staff, vendors, communicating and assisting other departments on demand, distributed mail and packages, maintained security of facility • Daily monitored, ordered, stocked medical supplies, keeping costs at or below budget using attention to detail skills, resolved or escalated various issues as needed

Marietta, Ga

• Compiled and reviewed collections for data entry input contract position • Communicated with clients and management to ensure accuracy • Scanned and prepared documents for delivery to processor within time limits • Efficiently and effectively input data in computer enhancing daily quotas

Conshohocken, Pennsylvania, United States

• Coded medical records using CPT, ICD-9, HCPCS codes for reimbursement• Maintained 95-100% error rate with high quality production of 350-400 charts/day• Analyzed charts using medical terminology, provided feedback on physician documentation • Consistent with HIPAA and Code of Ethics policies, assisted and educated other staff

• Greeted and escorted families/patients in high volume pediatric practice• Called in prescriptions to pharmacies• Answered multi-line phone system, directing calls to appropriate staff• Scheduled and confirmed appointments• Performed clinical duties utilizing knowledge of medical terminology, hospital and lab procedures• Assisted front desk with insurance verification

Associate'S Degree, Health Services/Allied Health/Health Sciences, General, 3.9

Certificate, Medial Assisting/Cna, Gpa 4.0

Associate Of Science (A.S.), Mental And Social Health Services And Allied Professions