Kathleen G. Email and Phone Number

A Sales Engineer, or Customer Engineer, is a sales professional who specializes in understanding all ofthe technical aspects of a technical product and explaining them to potential consumers. Their dutiesinclude consulting on product development, explaining product features to customers during livedemonstrations and negotiating contract terms.Sales Engineer duties and responsibilitiesTheir work is not only to prepare presentations for clients but also to assess the equipment tosee if the products meet customer demands.Top Responsibilities1. Prepare and give technical presentations to explain to customers how the products and serviceswork.2. Work with the customers and Engineers to ensure the equipment meets the systemrequirements.3. Communicate with the sales team to understand consumer demands and offer sales supportwhere necessary.4. Secure orders, guarantee product standards and assure product delivery.5. Establish customer rapport and acceptance.6. Plan for modifications to products to meet consumer demands.7. Help clients to solve problems with product usage.8. Recommend new and improved products to the customers and explain how the equipment willbe more cost-effective.

Make sure all the notifications sent by staff (absent, late, and halfday) are auto filed on StaffCentral to avoid No Call - No Show taggingSend customer email notifications following staff's notificationContact staff who failed to log in prior to their shiftCommunicate with other departments (if needed) to resolve problems and expedite work.Resolve escalations, and complaints and answer questions of customers regarding attendance queries of their staff.Generate NCNS to properly tag staff who failed to show up to workSubmit daly reports.Verify staff's timesheet before contacting about late log-in.

Provided exceptional customer service by answering queries, informing customers on sales/promotion,respond to customer’s complaint, handles billing, and processing order and returns