Kyle Thompson

Kyle Thompson Email and Phone Number

AWS DevOps Engineer @ Patra Corporation, MBA @ Patra Corporation
Kyle Thompson's Location
Boise, Idaho, United States, United States
Kyle Thompson's Contact Details

Kyle Thompson personal email

n/a

Kyle Thompson phone numbers

About Kyle Thompson

As a Global Infrastructure Operations Manager at Patra Corporation, I lead an IT Infrastructure team that implements standardized processes, automation techniques and tools, major system upgrades, and system stability improvements. I use my advanced training and development skills to elevate team members and drive system performance directly tied to business productivity and profitability.I have a Master's degree in Business Administration and Management from Western Governors University, and a Bachelor's degree in Computer/Information Technology Administration and Management from the same institution. I also hold multiple CompTIA certifications, including A+, Project+, and Network+. I have experience in every major field of IT, including cloud computing, IT integration, network administration, and technical support. I am passionate about finding the next lesson and learning new ways to support my learning goals and help others achieve theirs. My desire is to elevate my employer's business while securing a future path to be the next highlight CTO.

Kyle Thompson's Current Company Details
Patra Corporation

Patra Corporation

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AWS DevOps Engineer @ Patra Corporation, MBA
Kyle Thompson Work Experience Details
  • Patra Corporation
    Devops Engineer
    Patra Corporation Apr 2024 - Present
    El Dorado Hills, California, Us
    Supported the development and deployment of company applications to AWS through Infrastructure as Code development. Enhanced the observability stack through the implementation of open-source software resulting in reduced spend, increased alerting and enhanced data-driven decision making.
  • Patra Corporation
    Global Infrastructure Operations Manager
    Patra Corporation Jun 2022 - Oct 2024
    El Dorado Hills, California, Us
    Led an IT Infrastructure team by implementing standardized processes, automation techniques and tools, major system upgrades, and system stability improvements. Utilized advanced training and development skills to elevate team members and drive system performance directly tied to business productivity and profitability. Increased System availability from 96.8% to 99.99% Consolidated and replaced poor-performing software resulting in productivity increases and annual savings of $100k Established structured employee review process linked to newly developed roles & responsibilities matrix Facilitated the deployment of a global VPN resource improving end-user speed on VPN by 150%  Implemented immutable backup systems and optimized backup process, dropping recovery time by 70% and backup operation time by 90% Utilized vendor relationships to triple server operating power on a minimalist budget Drove the replacement of core MS SQL 2014 servers with MS SQL 2019, including deploying high availability with no business impact Optimized SQL server configuration resulting in increased system stability, performance, and reliability Minimized company external footprint by 80% and led the reduction of internal vulnerabilities by 78% within 1 year Led deployment of IT-wide remote access and system automation software, resulting in a decrease of 8,000 man hours within 6 months and the elimination of the equivalent of 16 IT helpdesk roles
  • Patra Corporation
    Sr. Network Server Administrator
    Patra Corporation Jan 2022 - Jun 2022
    El Dorado Hills, California, Us
    Provided senior-level leadership for the infrastructure support team. Facilitated significant infrastructure reconfiguration by coordinating with C-level stakeholders and senior management teams. Provided continuing training to the server and networking team staff to improve efficiency and maintain SOC II compliance. Reduced Patch Management time by 50% Facilitated the development of VMWare and Backup reporting Enhanced firewall performance across 8 physical locations resulting in a 15% speed improvement for 5000+ end users Enhanced resource optimization across virtualized hardware resulting in 35% reduction of resource usage Facilitated targeted training for employees across departments outside of IT
  • Patra Corporation
    Technical Support Engineer
    Patra Corporation Apr 2021 - Dec 2021
    El Dorado Hills, California, Us
    Led sales engineering and technical escalations support for new and existing customers, Organized collaboration with multiple teams to complete implementation projects, oversaw upgrades and project planning.
  • Career Break
    Career Transition
    Career Break Oct 2020 - Apr 2021
    A career break taken to explore the insurance industry further during open-enrollment for Medicare and evaluate new opportunities.
  • Cycrest Systems
    It Engineer
    Cycrest Systems May 2018 - Oct 2020
    Spokane, Wa, Us
    Planned and executed system upgrades, troubleshooted systems, websites, and workstations, and performed or modified server-based installations at sites located in Western Montana, Eastern Washington, and Northern Idaho. Enriched customer relations by efficiently resolving escalation tickets.
  • Cycrest Systems
    It Technician
    Cycrest Systems Jul 2016 - May 2018
    Spokane, Wa, Us
  • Revolution Financial Management
    Recruiter | Financial Coach
    Revolution Financial Management Jul 2019 - Sep 2020
    Las Vegas, Nevada, Us
    Our mission is no family left behind with two great passions. Mission 1Create a generation of people who are disciplined and wise with their moneyToo many families are being overlooked because most financial service firms focus primarily on the wealthy. Left to fend for themselves, the average American family is up against staggering odds without the help of a trusted financial representative.The focus of our company is to provide households with information, tools, and strategies to help them make good and informed financial decisions. Through our relationships with some of the most respected financial services companies in the world we help our clients understand their needs and clarify their options.At Revolution Financial Management, we are driven by our desire to help the American family get into a better, stronger financial position.Mission 2 - For our AssociatesHelp our associates build strong enduring businesses that provide a great quality of lifeHelp our associates build strong enduring businesses that provide a great quality of lifeEnduring business success can only be built upon strong core values. Your business and our company will prosper according to our honesty, integrity and commitment to do what is right.Many of us wish we could be business owners and better control our time, income and work environment. Yet, too often we lack the experience, resources and confidence to do this successfully. To overcome this, Revolution Financial Management provides quality professional training, mentoring and a proven business system.Overall, our goal is to provide a quality opportunity that will strengthen the homes and families of our teammates.
  • First Call Computer Solutions
    Dispatcher/ Technician
    First Call Computer Solutions Jan 2016 - Jul 2016
    Missoula, Montana, Us
    Provided visionary leadership and direction to technical staff and dispatched tickets based on the level of urgency, business impact, and technical difficulty. Developed work schedules and elevated staff performance by coaching and training employees. Liaised with Project Management team members and Account Managers and to discuss project sales opportunities, to appropriately address customer concerns, and to balance workloads. Connected with managers to identify technical resources, to handle operational overflows, and to recommended corrective actions or employee terminations.
  • Directv
    Customer Service Representative
    Directv Jun 2014 - Dec 2015
    El Segundo, Ca, Us

Kyle Thompson Skills

Troubleshooting Customer Service Technical Support Networking Microsoft Office Active Directory Windows Windows Server Quickbooks Public Speaking Leadership Team Building Dental Software Accounting Software Sonicwall Routing Protocols Web Design Network Administration Microsoft Exchange Information Technology System Administration Computer Hardware

Kyle Thompson Education Details

  • Western Governors University
    Western Governors University
    General
  • Western Governors University
    Western Governors University
    Computer/Information Technology Administration And Management

Frequently Asked Questions about Kyle Thompson

What company does Kyle Thompson work for?

Kyle Thompson works for Patra Corporation

What is Kyle Thompson's role at the current company?

Kyle Thompson's current role is AWS DevOps Engineer @ Patra Corporation, MBA.

What is Kyle Thompson's email address?

Kyle Thompson's email address is ky****@****ion.com

What is Kyle Thompson's direct phone number?

Kyle Thompson's direct phone number is +140627*****

What schools did Kyle Thompson attend?

Kyle Thompson attended Western Governors University, Western Governors University.

What skills is Kyle Thompson known for?

Kyle Thompson has skills like Troubleshooting, Customer Service, Technical Support, Networking, Microsoft Office, Active Directory, Windows, Windows Server, Quickbooks, Public Speaking, Leadership, Team Building.

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