Director Of Hr | Executive Interviewer Team Manager | Executive Coach Team Manager
I played a pivotal role in shaping the strategies, processes, and operations that enabled this great company to thrive during unprecedented growth. I improved rhythms and accountability and charted new positions. I was entrusted with a triple role cultivating and leading our growing team of professionals, to include executive interviewers and executive career coaches. * Upskilled and doubled the team, carefully recruiting, hiring, training and managing a new executive interviewer team of 24 direct reports with a depth of life experience and professional bearing. Increased both client and employee satisfaction by consistently infusing individual support, developing resources and creating best practices, and providing responsive leadership in a remote environment. * Independently managed the entire Storeyline team: recruiting, vetting, hiring, and training customer success advisors, executive career coaches, executive interviewers, specialized resume writers and professional office staff. * While conducting 35+ executive interviews each week as a newcomer, I recognized a lack of consistency and resources for training new hires to succeed. I created scripts and developed best practices that were endorsed by the CEO and implemented companywide for increases in efficiency, consistency, and engaged onboarding. * Ideated a new revenue stream that addressed a pervasive client need – tailored executive coaching sessions geared toward interview preparation, job search initiatives, and career direction. Created the marketing for coaching sessions and hired, trained, and developed certified executive coach team, growing sessions to 50+ a week and $500K+ in new annual revenue. * In a dual role as In-House Executive Career Coach and Customer Success Lead, I conducted personalized sessions and hosted review calls with dissatisfied clients. Zeroed in on common themes for process improvements and transformed client satisfaction ratings.