Kathryn Malapit Email & Phone Number

Austin, Texas, United States

Conducted technical consultations to enable merchants to understand and maximize product features.Strategically addressed and solved inquiries from customers via chat, emails, & phone calls.Assisted merchants to resolve technical & usability issues, minimizing error time and delivering 95% customer satisfaction rating.

Austin, Texas, United States

Strengthen new and existing relationships with customers through valuable insight and exceptional experiencesStaying up to date with constant changes to product dailyProviding custom solutions for unique customer issues

Austin, Texas Metropolitan Area

Setup and manage the execution of activity within the platform to meet both customers and Company objectivesTroubleshoot issues customers encounter through knowledge of multiple platforms Provide timely updates to customers on platform issues and maintenance

Austin, Texas Metropolitan Area

Manage member complaints and service inquiries through phone and email to rebuild client trustResolve above average goal of 350 email response and phone calls a weekCollaborate with team members from multiple departments to solve company and client issuesMaintaining knowledge of company’s service updates to better assist customers and minimize response time

Austin, Texas Area

Maintained and updated records for multiple accounts.Ensuring orders are processed, tracked, and delivered in a timely manner.Perform general office support functions as required.

Austin, Texas Area

Position that played a key role as the face of the brand to consumers while working closely with the sales team to help drive initiatives. In charge of scheduling a team of brand ambassadors for the company. Responsible for growing trial and awareness in my market by conducting compelling sampling experiences through product and brand education.

Austin, Texas Area

Main responsibility was to promote brand through direct marketing and face-to-face interactions at various events.Actively engage and educate customers about brand and provide product samples.

Austin, Texas Area

Austin, Texas Area

Hanover, Maryland