Customer Success Manager - Strategic Planning AssociateJune 2017 – Present✦ Managing global UA and brand campaigns on proprietary programmatic platform, deeprithm, Google, YouTube, Facebook, Instagram, Apple, across multiple countries analyzing data to drive targeting, segmentation, and SEM decisions✦ Concepting and writing ad copy and design tailored to a variety of ad formats including video, native, banner, playable.✦ Planning media schedules, and allocation of ad inventory across client accounts providing each client maximum impact of their campaigns.✦ Tracking and reporting all technology and media costs to track and to meet profitability goals.✦ Preparing and delivering proposals for new business to potential clients, communicating service values and media insights.

✦Driving the development and execution of compelling customer reference assets, delivering value to clients.✦Identifying and recruiting appropriate customers that align with client needs; developing customer reference relationships and contacting customers to secure their consent for various marketing vehicles – including testimonials, case studies, press interviews, logo usage, etc. – and sales activities such as site visits and phone calls.✦Identifying appropriate reference customers to fulfill client reference needs. Ensuring customers' needs are managed and met during the reference process. Performing validation and fulfillment tasks for assigned clients. Point of contact for clients.✦Providing consulting and training services by phone/Webex in English and Japanese to clients’ staff to increase visibility of customer reference resources, improve customer engagement practices, and instruct in the use of reference tools, such as BoulderLogic.