Receives screens and appropriately directs staff, contractors, volunteers public officials or the general public who contact Snake River Correctional Institution by phone or in person. Uses knowledge of unit, institution and the Department to answer questions, explaining or clarifying rules, processes or procedures as appropriate. Takes phone calls using a multi-line telephone system, takes appropriate messages, maintains message notification system and delivers telephone messages for staff and directs inquiries as necessary. Monitors work priorities and time frames to meet targeted deadlines for various individuals for whom work is being performed. Sets up and maintains record keeping and filing systems as assigned to support other administrative staff. Maintains archiving of records. Responsible for routing and/or retaining access to confidential documents, papers, faxes and other information including interview candidate information, employees records and inmate records. Receives and records the receipt of expense checks and ID/chit cards for distribution to staff. Assist with coordination of the interview process by providing paperwork, directives and monitoring of arriving applicants. Maintains records and data for special project areas. Responsible for selling lunch tickets and ensuring balance of receipts to funds received on a daily basis. Coordinate and schedule reservations for administration building conference rooms for staff training, meetings and interviews and conferences. Use of Microsoft Office. Complete assigned work by taking initiative and performing duties without constant supervision and within scope of responsibilities. Successfully working and functioning effectively in a constantly changing environment, while remaining flexible and embracing change, recognizing the value and contribution of effective change to the Agency's mission, values and goals. Readily grasping and implementing needed changes, as well as interpreting instructions.

As assistant manager for Dutch Bros I learned to hold myself to higher ethical value as I was in a leadership position above over 20 employees and wanted to lead by example. I was responsible for making sure everything on each of my assigned shifts ran smoothly which included, but was not limited to; promoting customer service (If I saw that a customer was upset or unhappy I would address the situation and make sure that the customer left a lot happier than they came, this included dealing with any customer that was just unhappy to customers that were highly confrontational.) I was in charge of making sure that all co-workers functioned together effectively as a team in a respectful and courteous manner, I addressed any problems co-workers had, within the team, to make sure everyone felt they were part of a collaborative team to promote harmonious working relationships. I assisted and supported all of my co-workers, fellow leadership team members and supervisors with any projects or ideas that they had. I was open to receive constructive feedback and suggestions to insure that I was being the best employee I could and that I would continually grow into my position as well as engage in effective team participation, I assisted and supported staff, attended company events and trainings to participate in cross-divisional group projects, worked on identifying and resolving problems in a constructive manner. It was also my responsibility to contribute to a positive, respectful and productive work atmosphere. As assistant manager, in addition to barista duties I also had higher level of accountability duties, including but not limited to; inventory, ordering, receiving inventory and stocking, finding employees to cover shifts when employees called in sick, providing input for employees performance reviews, balancing and troubleshooting daily sales and tills and the use of Microsoft Office.