Part-time role in major international law firm (NY office) developing software training materials, conducting new-hire onboarding and staff refresher training on legal software packages and law firm apps, help team, train-the-trainer classes, involving legal CMS, MS Office suite, legal timekeeping and billing software, document management systems, and other software. Multiple years' experience developing and implementing new content under my own supervision, developing and conducting full staff training and onboarding programs, and training managerial, administrative, and support staff on multiple legal software packages. Small-team supervisory experience in software training and corporate consulting. Academic teaching experience in CUNY and other college-level environments.

Train law firm staff on legal software and procedures. Develop educational course content for adult learners. Create and format training course materials. Conduct training courses. Report course completion and student progress. Serve as support contact for end users, on staff training and support committee.

Taught adult education 4-year-degree classes to beyond-college-age students. Utilized academic Learning Management System (LMS) for course content delivery, student interaction, and grade management and reporting. Developed and taught first e-learning online course at City College Center for Worker Education.

Supervised small research team at business strategy consulting firm. Produced analytical reports for senior executives of Fortune 100 firms and presented analytical findings to that audience. Conducted strategy-planning sessions for senior executives of Fortune 100 firms. Supervised small team of software trainers on a project at a major New York City hospital complex to update patient-registration software across 20+ outpatient clinics and train all clinic staff and managers in its use. Conducted trainings for staff and managers at some clinics; supervised team on others.