Katie K. Email & Phone Number

Mount Pleasant, South Carolina, US

• Oversee analysis of liabilities for Fortune 500 companies to identify overpayments inadvertently made to suppliers that would otherwise remain undetected and lost. Ensure that opportunities for cost savings and profit.
• Audit the disbursement process quickly and efficiently and provide value added reports to augment the continuous improvement process.
• Support clients through recovering financial leakage in the form of duplicate payments, overpayments, unused credit memos, and lost/missed discounts.
• Utilize advanced data analytics with visibility into 100% of payable transactions to produce bottom line improvements while identifying cost saving opportunities.

Towson, Maryland, US

• Strengthened premium billing operational progress and improvement through identifying user needs, defining project requirements, and liaising in system design and deployment in an Agile project management environment.
• Identified system configuration errors and developed corrective action plans to correct 1488 previously reported premium billing, and agent commission miscalculations.
• Managed User Acceptance Test cycles, from initiation and design to execution and closure.
• Through project issue management, appraised the impact of known software defects in the daily operations of the billing department, created temporary solutions and provided training, as needed.
• Facilitated meetings with the billing department to accurately define and document requirements and perform business process analysis within a compound application environment.
• Spearheaded the initiative to implement virtual card payments for provider and claimant payments.

Towson, Maryland, US

• Established standard operating procedures for pension benefit calculations. Redesigned business processes for pension application process, from estimate request to distribution of first benefit payment.
• Identified $500K+ in monthly dependent death benefit payments being paid in error.
• Created a Participant Pension Benefit management database to monitor participant activity including additions, terminations, special payments, and payment amount changes.
• Reduced workload 60% by streamlining data entry workflows throughout the pension application and commencement process.

Baltimore, Maryland, US

• Delivered business and market intelligence for analysis.
• Researched and presented feasibilities for business operations and market penetration decisions.
• Investigated requirements for business licensing, regulations, and permits.

Austin, TX, US

• Supported analysis of the identification and investigation of internal integrity cases for Title II (Retirement, Survivors or Disability Insurance) Social Security benefits for Social Security Administration (SSA).
• Devised and modified procedures to solve complex problems considering system capacity and limitations, to deliver desired results.
• Performed application analysis on existing system inputs, outputs, source code, data flow, data fields, front-end design, and front-end certification functionality.
• Prepared the Reporting for Programmatic Fraud, SSA-e8551, to report potential violations to the Office of the Inspector General and the Office of Investigations Field Division.

Timonium, MD, US

Hunt Valley, MD, US

Hunt Valley, MD, US

Baltimore, Maryland, US

Worldwide, OO

Masters Of Science, Forensic Studies

Bachelor’S Degree, Accounting