Kate T. Email & Phone Number

Mclean, Va, Us

• Support the Enterprise Supply Chain (ESC) Learning and Development team.• Partner cross-functionally with stakeholders to identify knowledge gaps and learning objectives.• Design and develop effective and visually appealing web-based and instructor-led training programs that adhere to branding guidelines.• Create multimedia and blended learning solutions that incorporate microlearning and hands-on simulations, using tools such as Articulate Storyline, Rise, Powerpoint and Camtasia.• Responsible for end-to-end design and development process, from needs assessment through deployment.• Evaluate effectiveness of learning deliverables and assess evaluation feedback to ensure training meets business needs and objectives.• Manage multiple projects simultaneously in a deadline-driven environment.

• Supported design and development for the Latin American team across multiple countries and time zones. • Created engaging learning activities and multimedia assets in both Spanish and English.• Standardized onboarding curricula for Customer Service Associates across multiple BPOs to ensure training is global and applicable to all brands and regions.• Conducted ongoing evaluation of onboarding programs to maintain accuracy and relevance of content.• Responsible for publishing, proofing, testing, and maintaining content in the learning management system.• Facilitated “train the trainer” sessions.• Analyzed, designed and developed learning experiences modified for region.

• Collaborated with Subject Matter Experts to identify training needs and develop learning deliverables in various formats. • Designed and developed Standard Operating Procedures and other training materials in support of business objectives.

• Designed, developed, and facilitated blended learning using a variety of technologies, including a course-specific website, microlearning, videos, LMS. • Collaborated with stakeholders and subject matter experts to ensure successful implementation of university-wide assessment plans. • Collected and analyzed data reported by SMEs to create an improvement plan for increasing compliance and accuracy. • Facilitated VILT professional development on the use of multimedia and technology in a Hybrid Learning format. • Facilitated ILT professional development on instructional resources and strategies for SMEs in local school districts. • Converted 5+ courses from ILT to VILT. • Provided qualitative and quantitative feedback on learners' oral and written assessments.

Doctor Of Philosophy - Phd, Spanish Language And Literature

Bachelor'S Degree, Secondary Education And Teaching

Master'S Degree, Spanish Language And Literature

Education record

Education record