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An accomplished enterprise customer advocate and SaaS product champion with a passion for driving value by solving business problems - using customer insight, business process improvement strategies, targeted product delivery and focused account success management to gain increased wallet share. Thinks strategically but still loves to implement tactically. Good at delegating but will roll my sleeves up at any time to get the job done! Builds and enables a great team, working cross-functionally exceptionally well. Individual contributor, mentor, leader.NAVIGATE * COMMUNICATE * NEGOTIATEApproach is consultative and solution oriented. Focus is on building business relationships while discovering how to overcome and resolve pain points and business challenges.PRODUCT CHAMPION * CUSTOMER ADVOCATEPROBLEM PROJECT EMBRACER - Product Management, Project ManagementExtremely effective with getting a new initiative off the ground, tackling the project that no one wants to touch, creating order out of chaos, refocusing/re-positioning product and solving the challenges that keep being pushed aside.
Performance Resources, Llc
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Performance Resources, LlcAtlanta, Ga, Us
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Strategic Transformation ExecutivePerformance Resources, Llc 2024 - PresentGo to Market * Sales Enablement * Customer Experience * Customer Success
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Senior Strategic Global Account Executive, Customer Success Management, Renewal ManagerRevegy, Inc. 2016 - 2024San Antonio, Texas, UsSales Transformation/Effectiveness SaaS Platform embedded in Salesforce.com• Engaged a named portfolio of strategic enterprise accounts to drive value recognition, success, and renewal through a client specific success plan of action, meeting cadence and proactive communication.• Drove client development and expansion to meet and exceed renewal revenue targets, resulting in a 45% increase in TCV, achieving triple digit expansion through multi-year renewals and product upsells.• Top revenue producer 2019, 2021, 2022, 2023 trough renewals and expansion.• Increased value recognition through success metrics and establishes position as trusted advisor, reducing churn from 32% to less than 7% in named account portfolio. • Identified, pursued and developed relationships with key decision-makers across enterprise accounts to grow footprint through up-sell and cross-sell opportunities.• Promoted greater business value by delivering best practices, innovations, and new products/tools that solves both strategic and tactical client goals & challenges. • Solved strategic problems and identifies business process improvement strategies for the client, ensuring that issues are acknowledged and resolved in a timely manner.• Collaborated with internal and external matrixed teams, such as Client Services, Product Management and Sales, to ensure client success, satisfaction and renewal.• Delighted customers successfully with a balance of strategic planning and tactical on-boarding and issue resolution, to deliver high customer satisfaction, advocacy, and loyalty.• Drove success outcomes through accurate forecasting, monitoring operational metrics, tracking target metrics, reporting sales activity and developing monthly recaps and quarterly reviews. -
Senior Director, Customer Success, Account ManagementDsh One Group 2015 - 2016Security * Privileged Users * SaaS * IoT * UI/User ExperienceCustomer Success Journey * Account-based Marketing * Cross-functional TeamingBusiness Process Requirements * Solution Selling• Successfully managed client relationships, drove user adoption, secured customer satisfaction and increased revenue through defined business objectives, a strategic direction for success, an advocated point of view and proven return on investment.• Defined and developed customer success journey and lifecycle with critical success factors, metrics for success and identified potential issues to ensure ongoing excellence and service for adoption and growth.• Built high value relationships and managed customer experience through multi-functional advocacy including onboarding, education, internal promotion, solution selling and customer support.• Maximized product adoption and drove product expansion resulting in early renewals and increased subscription values of 28-40%.• Managed client expectations and helped them use the product successfully in mainstream and innovative ways to solve business challenges.• Prioritized and drove resolution of escalated customer issues, developing success plans and proactively identifying business issues and solutions.• Drove success outcomes through operational metrics, tracking metrics, monthly recaps and quarterly reviews.
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Principal Consultant, Product Management, Businesss Development, Customer SuccessM-Cubed Performance Resources 2006 - 2016Customer Success Journey * Account-based Marketing * Account ManagementChannel Development * Lead Generation * Business DevelopmentProduct Management * Program Management * Business ProcessFractional project work focused on start-ups, new product/service initiatives, customer success experience and business process re-engineering.• Developed Customer Success Journey plan for G100 FinTech firm to promote adoption and use of 8M transactions annually with the target to increase usage to 12M over 2 years through coordinated strategies for account-based promotion, education, customer service, marketing, sales, reporting and business analytics.• Integrated marketing plans, channel development, sales enablement and client success roadmaps for high tech markets generating > $18M.• Start-up and new product launch marketing, product management and business development for high tech markets, including Enterprise SaaS, Identity Security and Compliance Solutions, Enterprise Technical and Managed Services, Cloud Content Storage, Process Model Software, BMI, CAD Modeling and eBusiness.
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Senior Director, Marketing, Customer SuccessIlantus Technologies 2012 - 2015Schaumburg, Illinois, UsSaaS * Identity Access Management * Governance * Security * PaaSSales Development * Integrated Marketing * Outsourced Resource ManagementClient Success Journey• Developed client relationships, drove product adoption, and secured customer satisfaction through aligned strategies and tactics, increasing revenues by 20-34%.• Grew enterprise SaaS and on-prem agreements to an average 30% increase in 18 months and expanded scope of contract to include an average of 3 new business units. • Successfully promoted usage of subscription agreements leading to early renewals and larger agreements.• Prioritized and drove resolution of escalated customer issues, managed customer expectations and developed contingency plans to ensure success.• Coordinated cross-functional teams – both internally and externally - over multiple locations and time zones to deliver high value customer ROI and problem resolution.• Managed and trained an outsourced lead generation team to build $5M pipeline and close business. -
Vice President, Business Development, Major AccountsMida Cms Jul 2002 - 2010Sales * Negotiation * Account Development * Customer Success * Project Management• Drove a Major Account initiative that ensured client advocacy, results and recognized value through solution oriented, cost-effective implementation resulting in 60% increase in renewed negotiated projects and 100% referral.• Explored and uncovered business solution sales opportunities and delivered estimates, detailed proposals and negotiated contracts in excess of $15M.• Organized and managed multiple projects concurrently with collaborative cross-functional communication and reporting resulting in on time and on budget delivery. • Built collaborative partnerships with key stakeholders to proactively solve issues and deliver in scope projects. -
Co-Founder, Senior Director, Product And MarketArizan 1999 - 2002• Business content in the cloud using mobile devices• Sold technology platform to Research in Motion (RIM) for integration with the Blackberry.
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Director, Product Management, Business And ChannelsMicrohelp 1995 - 1998AuUtility software that filled gaps in Windows OS: Uninstaller * MH Zip * MH Dashboard• Managed full scope of product management from gathering market requirements to generating product specifications, developing integrated marketing plans and building revenue through business and channel development.• Coordinated cross-functional teams and stakeholders to ensure complete product and customer support - engineering, quality assurance, customer service, training, finance, creative development, packaging and distribution. -
Sr. Product ManagerKnowledgeware 1992 - 1995Maple Ridge, Bc, Ca
Kathy Howell Skills
Kathy Howell Education Details
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Miami UniversityMarketing -
Kennesaw State UniversityGrant Writing
Frequently Asked Questions about Kathy Howell
What company does Kathy Howell work for?
Kathy Howell works for Performance Resources, Llc
What is Kathy Howell's role at the current company?
Kathy Howell's current role is Strategic Transformation Executive - passionate about delivering SaaS solutions that solve client business problems, ensure value realization, and deliver positive ROI quickly.
What is Kathy Howell's email address?
Kathy Howell's email address is kh****@****ing.com
What is Kathy Howell's direct phone number?
Kathy Howell's direct phone number is +167852*****
What schools did Kathy Howell attend?
Kathy Howell attended Miami University, Kennesaw State University.
What skills is Kathy Howell known for?
Kathy Howell has skills like Start Ups, Enterprise Software, Sales, Product Management, Saas, Marketing, Product Marketing, Cloud Computing, Lead Generation, Team Building, Strategic Planning, Management.
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