o Developed new business, as well as, retained and developed existing customers within Houston o Maintained open lines of communication with Inside Sale Representative(s) to maintain the highest level of customer serviceo Maintained accurate records of target accounts, leads, opportunities, quotes, projects, and correspondence in Sales Forceo Achieved sales growth goals and strategic objectives set forth by management o Resolved customer issues o Other duties as assigned

Experience transfer, technical feedback & support to technical department.Damage/Accident analysis, follow through NCR’s, ER’s & reports. Coordinate technicaljob planning.Answer all technical inquiries from clients and service technicians.Cooperate with Service Manager to secure qualified service personnel.Prepare and initiate training courses.Sell courses, modifications, overhauls and service.Support Sales department from DLS/OSC standpoint.Ensure all documentation related to service, overhaul and repair jobs are sufficiently

Scheduling of 10-12 technicians for jobs domestically and internationally in Malaysia, Abu Dhabi, Venezuela and CanadaManaging logistics, quoting services, obtaining and processing purchase orders from customers to sales coordinators.Develop and maintain site visit schedule's and plan and direct field services personnel (All logistics for technician arrangements; flight, hotel, car rental, cash advance, directions, passports, visa's etc)Customer billingPrepares required domestic/international support paperwork (e.g., shipping memos, export documentation) by referring to reference guides to ensure shipments are accompanied with accurate and complete shipping detail.Skilled with various Project Management tools such as Excel, MS Word, Power point and MS-ProjectAssist Field Service Technical Manager on implementation and documentation of all customer requestsPlan, document and continuously improve and communicate methods and procedures for field services staffEnsure staff is following-up with customers, as appropriate, on identified action itemsResponsible for the proper shipment or delivery of parts to our technicians in the field. Maintain adequate inventory of supplies/tools for the technicians to conduct their services. Provide feedback on all services to the Field Service Technical Manager. Convey any issues or concerns the customer may have to the appropriate Manager. Work hand and hand with the Customer, Field Service Technical Manager, Sales and Customer Service departments to ensure a high quality of orders and service.Oversee repairs departmentsDirect field service personnel who perform on-site routine services including installation, maintenance, and repair. (Oversee all ACI FSE as well as Sister Company FSE when performing task for ACI)Data entry for all service related orders (parts, service, repairs, etc.)Contracts Quarterly Training planning and organizing