Kevin Trigg Email & Phone Number

Calgary, Canada Area

Service Foundations provides a turnkey Discovery and Configuration Management solution built on ServiceNow's industry leading application, discovery and orchestration platform. We provide not only the expertise to implement a highly accurate and relevant CMDB but we also include a subscription-based management service to keep your investment in peak.

Calgary, AB

Project Manager for FGL's initial implementation of ServiceNow which included Configuration Management, Service Catalog Management, and Change Management.Program Manager for FGL's follow-on ServiceNow implementation of Incident Management and Service Requests. The project replaced FGL’s existing help desk system (cSupport) with ServiceNow including a.

Calgary, AB

Project Manager for the implementation of EDI which enabled FGL to exchange business documents (such as Purchase Orders and Invoices) with their suppliers electronically. FGL implemented the 850 Purchse Order, 855 PO Acknowledgement, 856 Advance Shipping Notice, 810 Invoice. Worked with Sterling Commerce to implement the hosted version of their translation.

Calgary, AB

• Oversaw the end-to-end architecture and wrote the high-level design document for the first three implementations of Shaw’s next-generation mediation solution (IUM),
• Created Shaw’s mediation implementation roadmap,
• Advised Shaw Management on mediation and billing-related activities related to the roadmap and implementation,
• Oversaw the developers creating the Shaw-specific portions of the mediation solution (database, reporting, tools),
• Acted as single-point of contact for… Show more
• Acted as single-point of contact for HP IUM configuration team design questions. Show less

• Facilitated requirements-gathering sessions and produced the technical requirements section an RFP for the selection of Shaw’s next-generation billing system and Shaw’s next-generation mediation system (Hewlett-Packard.
• Produced the logical architecture diagram of Shaw’s current IT state used as the foundation of Shaw’s System Evolution Plan (SEP),
• Wrote a Risk Mitigation plan for Shaw’s SEP,
• Produced several iterations of high-level implementation… Show more
• Produced several iterations of high-level implementation plans for Shaw’s new billing system. Show less

Montreal, Canada Area

• Reporting directly to the VP of Operations (the ex-CEO of Opendesk to whom Kevin reported in his previous engagement) Kevin was tasked with re-architecting Aptilon’s business intelligence and analytics systems, and.
• The existing systems were overly complex and used non-standard technology. Production of analytic results for clients required an inordinate amount of manual labour and time to produce. In spite of the massive amount.
• The existing systems were overly complex and used non-standard technology. Production of analytic results for clients required an inordinate amount of manual labour and time to produce. In spite of the massive amount.
• Evolving the overall architecture and processes with improved automations have ensured timely, accurate production of the analytics and has resulted in the savings of headcount previously required for manual report.
• Reduced monthly network and hosting charges to 25% of previous cost.
• Standardizing technology has reduced the number of systems in operation and ensures that key systems run on strategic platforms. Show less

Montreal, Canada Area

• Oversaw the activities of Architecture and Planning, Software Development, System Administration/Network Operations and Quality Assurance. Reported to CEO.
• Assembled a top-notch team of architects and developers, quality assurance analysts and system administrators.
• At the outset of Kevin’s tenure, morale and productivity were at an all-time low; they are currently acknowledged by the CEO to be at an all-time high. In his words “the technical team has gone from being a liability.
• At the outset of Kevin’s tenure, morale and productivity were at an all-time low; they are currently acknowledged by the CEO to be at an all-time high. In his words “the technical team has gone from being a liability.
• Under Kevin’s tenure the product underwent major improvements resulting in a slick and robust product.
• Implemented an “eat your own dog food” policy whereby employees were obliged to use the product in-house, and as a result, demonstrated substantial and immediate improvements to the product.

Toronto, ON

• Managed a team of eleven architects responsible for the architecture and development of systems that interface directly with Sprint Canada’s network elements. Responsible for all hiring, employee evaluations and.
• Managed and completed 6 major projects including: Local services, IP-VPN, Y2K, various network upgrades and integrating systems during a… Show more Managed a team of eleven architects responsible for the architecture.
• Managed and completed 6 major projects including: Local services, IP-VPN, Y2K, various network upgrades and integrating systems during a takeover
• Removed the need for an extra DBA while reducing maintenance and licensing costs by standardizing applications on a single RDBMS and Operating System platform where possible
• Introduced Software Architecture /Engineering methodologies including coding standards, code reviews, automated testing and regression testing. Started a Software Architecture/Engineering Library
• Initiated a project to evaluate, select, purchase and implement a Configuration Management tool

Toronto, Canada Area

• Acted as both technical lead and project lead of a team of six programmers responsible for building a web-based registration system for Sprint Canada's Internet Service Provider division, The Most Online®
• Responsible for the overall architecture and high-level design of the system as well as for detailed design and construction of specific components
• Acted as the liaison between the requirements team and the UNIX technical team
• Acted as liaison between the AS/400 technical team… Show more Acted as both technical lead and project lead of a team of six programmers responsible for building a web-based registration system for Sprint Canada's.
• Acted as liaison between the AS/400 technical team and the UNIX technical team
• Acted as project manager due to the absence of intermediate management

Toronto, Canada Area

• Designed and managed other engineers to implement the extensions to DB2/AIX database protocol that allowed administrative commands (such as backup, restore, create database) to be run remotelyCoordinated the.
• Coordinated a team of writers… Show more Designed and managed other engineers to implement the extensions to DB2/AIX database protocol that allowed administrative commands (such as backup, restore, create database) to.
• Coordinated a team of writers and programmers and essentially rewrote the manual
• Constructed custom-built tools to reduce the need for manual revisions to the document when the header files were revised. This reduced the effort to keep the manual up-to-date and the possibility of typographical.

B.Sc., Mathematics And Computer Science

Activities and Societies: Squash club. Mathematics and Computer Science

Two Years Toward Bachelor Of Science, Computer Science, Computer Science

Education record