Service Foundations provides a turnkey Discovery and Configuration Management solution built on ServiceNow's industry leading application, discovery and orchestration platform. We provide not only the expertise to implement a highly accurate and relevant CMDB but we also include a subscription-based management service to keep your investment in peak working order.Our implementation team hits the ground running by leveraging our extensive tool experience and custom extensions.… Show more Service Foundations provides a turnkey Discovery and Configuration Management solution built on ServiceNow's industry leading application, discovery and orchestration platform. We provide not only the expertise to implement a highly accurate and relevant CMDB but we also include a subscription-based management service to keep your investment in peak working order.Our implementation team hits the ground running by leveraging our extensive tool experience and custom extensions. We go well beyond an out-of-box ServiceNow implementation by providing Network Relationships, Configuration Item Lifecycle management, and Automated Business Services Relationship management. We believe strongly in the value of the CMDB as the foundation to all of your ITIL/ITSM processes. Together with our tool experience and extensions Service Foundations provides you with the only truly end-to-end view of your services. Show less

Project Manager for FGL's initial implementation of ServiceNow which included Configuration Management, Service Catalog Management, and Change Management.Program Manager for FGL's follow-on ServiceNow implementation of Incident Management and Service Requests. The project replaced FGL’s existing help desk system (cSupport) with ServiceNow including a roll-out to the Service Desk and business users.Project Manager for FGL's third ServiceNow implementation to extend the… Show more Project Manager for FGL's initial implementation of ServiceNow which included Configuration Management, Service Catalog Management, and Change Management.Program Manager for FGL's follow-on ServiceNow implementation of Incident Management and Service Requests. The project replaced FGL’s existing help desk system (cSupport) with ServiceNow including a roll-out to the Service Desk and business users.Project Manager for FGL's third ServiceNow implementation to extend the capabilities provided to FGL to support Mark's following the acquisition of FGL by Canadian Tire Corporation. Show less

Project Manager for the implementation of EDI which enabled FGL to exchange business documents (such as Purchase Orders and Invoices) with their suppliers electronically. FGL implemented the 850 Purchse Order, 855 PO Acknowledgement, 856 Advance Shipping Notice, 810 Invoice. Worked with Sterling Commerce to implement the hosted version of their translation software GIS (Gentran Integration Solution - Hosted Infrastructure). Worked with SPS Commerce for on-boarding and web forms… Show more Project Manager for the implementation of EDI which enabled FGL to exchange business documents (such as Purchase Orders and Invoices) with their suppliers electronically. FGL implemented the 850 Purchse Order, 855 PO Acknowledgement, 856 Advance Shipping Notice, 810 Invoice. Worked with Sterling Commerce to implement the hosted version of their translation software GIS (Gentran Integration Solution - Hosted Infrastructure). Worked with SPS Commerce for on-boarding and web forms services. Worked with major FGL Sports partners such as Nike & Columbia to bring them on-board with EDI. Show less

• Oversaw the end-to-end architecture and wrote the high-level design document for the first three implementations of Shaw’s next-generation mediation solution (IUM), • Created Shaw’s mediation implementation roadmap,• Advised Shaw Management on mediation and billing-related activities related to the roadmap and implementation,• Oversaw the developers creating the Shaw-specific portions of the mediation solution (database, reporting, tools),• Acted as single-point of contact for… Show more • Oversaw the end-to-end architecture and wrote the high-level design document for the first three implementations of Shaw’s next-generation mediation solution (IUM), • Created Shaw’s mediation implementation roadmap,• Advised Shaw Management on mediation and billing-related activities related to the roadmap and implementation,• Oversaw the developers creating the Shaw-specific portions of the mediation solution (database, reporting, tools),• Acted as single-point of contact for HP IUM configuration team design questions. Show less

• Facilitated requirements-gathering sessions and produced the technical requirements section an RFP for the selection of Shaw’s next-generation billing system and Shaw’s next-generation mediation system (Hewlett-Packard Internet Usage Manager (IUM)),• Produced the logical architecture diagram of Shaw’s current IT state used as the foundation of Shaw’s System Evolution Plan (SEP),• Wrote a Risk Mitigation plan for Shaw’s SEP,• Produced several iterations of high-level implementation… Show more • Facilitated requirements-gathering sessions and produced the technical requirements section an RFP for the selection of Shaw’s next-generation billing system and Shaw’s next-generation mediation system (Hewlett-Packard Internet Usage Manager (IUM)),• Produced the logical architecture diagram of Shaw’s current IT state used as the foundation of Shaw’s System Evolution Plan (SEP),• Wrote a Risk Mitigation plan for Shaw’s SEP,• Produced several iterations of high-level implementation plans for Shaw’s new billing system. Show less

Reporting directly to the VP of Operations (the ex-CEO of Opendesk to whom Kevin reported in his previous engagement) Kevin was tasked with re-architecting Aptilon’s business intelligence and analytics systems, and streamlining surrounding processes.• The existing systems were overly complex and used non-standard technology. Production of analytic results for clients required an inordinate amount of manual labour and time to produce. In spite of the massive amount of labour required… Show more Reporting directly to the VP of Operations (the ex-CEO of Opendesk to whom Kevin reported in his previous engagement) Kevin was tasked with re-architecting Aptilon’s business intelligence and analytics systems, and streamlining surrounding processes.• The existing systems were overly complex and used non-standard technology. Production of analytic results for clients required an inordinate amount of manual labour and time to produce. In spite of the massive amount of labour required, results were inconsistent and untrustworthy.• Evolving the overall architecture and processes with improved automations have ensured timely, accurate production of the analytics and has resulted in the savings of headcount previously required for manual report production.In addition to his architecture role Kevin managed the Network Administration staff. • Reduced monthly network and hosting charges to 25% of previous cost.• Standardizing technology has reduced the number of systems in operation and ensures that key systems run on strategic platforms. Show less

Oversaw the activities of Architecture and Planning, Software Development, System Administration/Network Operations and Quality Assurance. Reported to CEO.• Assembled a top-notch team of architects and developers, quality assurance analysts and system administrators.• At the outset of Kevin’s tenure, morale and productivity were at an all-time low; they are currently acknowledged by the CEO to be at an all-time high. In his words “the technical team has gone from being a liability to… Show more Oversaw the activities of Architecture and Planning, Software Development, System Administration/Network Operations and Quality Assurance. Reported to CEO.• Assembled a top-notch team of architects and developers, quality assurance analysts and system administrators.• At the outset of Kevin’s tenure, morale and productivity were at an all-time low; they are currently acknowledged by the CEO to be at an all-time high. In his words “the technical team has gone from being a liability to being an asset.” Responsible for all hiring decisions, task assignments and employee reviews. • Under Kevin’s tenure the product underwent major improvements resulting in a slick and robust product.• Implemented an “eat your own dog food” policy whereby employees were obliged to use the product in-house, and as a result, demonstrated substantial and immediate improvements to the product.• Managed the approval of hardware and software purchases for development and installation at customer sites.• Created the company’s scientific report for R&D tax-credit submission (fiscal year 2002).• Project managed outsourced software development projects carried out on behalf of Opendesk’s customers. Show less

Managed a team of eleven architects responsible for the architecture and development of systems that interface directly with Sprint Canada’s network elements. Responsible for all hiring, employee evaluations and project management of concurrent projects. Continually involved as Team Leader/Architect on multiple projects. Specific contributions:• Managed and completed 6 major projects including: Local services, IP-VPN, Y2K, various network upgrades and integrating systems during a… Show more Managed a team of eleven architects responsible for the architecture and development of systems that interface directly with Sprint Canada’s network elements. Responsible for all hiring, employee evaluations and project management of concurrent projects. Continually involved as Team Leader/Architect on multiple projects. Specific contributions:• Managed and completed 6 major projects including: Local services, IP-VPN, Y2K, various network upgrades and integrating systems during a takeover• Removed the need for an extra DBA while reducing maintenance and licensing costs by standardizing applications on a single RDBMS and Operating System platform where possible• Introduced Software Architecture /Engineering methodologies including coding standards, code reviews, automated testing and regression testing. Started a Software Architecture/Engineering Library• Initiated a project to evaluate, select, purchase and implement a Configuration Management tool• Built a strong, highly respected development team with a reputation for delivering on time.• Worked closely with Network Operations, Business Analysts and Support personnel to create a cooperative, unified end-to-end analysis/development/support teamOverhauled a troubled IP-VPN project originally coordinated by another department. Specific contributions:• Solidified requirements definition, architecture and design to ensure complete understanding by all members of the development and test teams• A revised software development schedule to which all members of a cross functional team (Business Analysts, Software Engineers, Architecture, Quality Assurance, and Operations) agreed• Successful delivery of the software on the revised date allowing the company to bill for services it had been providing for months, including back billing of selected customers Show less

Acted as both technical lead and project lead of a team of six programmers responsible for building a web-based registration system for Sprint Canada's Internet Service Provider division, The Most Online®• Responsible for the overall architecture and high-level design of the system as well as for detailed design and construction of specific components• Acted as the liaison between the requirements team and the UNIX technical team• Acted as liaison between the AS/400 technical team… Show more Acted as both technical lead and project lead of a team of six programmers responsible for building a web-based registration system for Sprint Canada's Internet Service Provider division, The Most Online®• Responsible for the overall architecture and high-level design of the system as well as for detailed design and construction of specific components• Acted as the liaison between the requirements team and the UNIX technical team• Acted as liaison between the AS/400 technical team and the UNIX technical team• Acted as project manager due to the absence of intermediate management• Key voice in hiring and firing decisions over the course of the projectDesigned and developed a TCP/IP-based client-server software to collect call records from long distance voice switches• Improved call record transfer performance by a factor of 10 over the aging X.25-based system• Designed, coded and implemented the entire system in 3 months. In meeting the highly aggressive dates set by Sprint management, we were able to avoid lost revenue as a result of dropped call records Show less

Designed and managed other engineers to implement the extensions to DB2/AIX database protocol that allowed administrative commands (such as backup, restore, create database) to be run remotelyCoordinated the development of the DB2/NeXTSTEP client and avoided a late delivery penalty imposed by a very large customer by reversing a badly delayed project and delivering the Beta ahead of scheduleTechnical owner of the DB2/6000 API Reference manual• Coordinated a team of writers… Show more Designed and managed other engineers to implement the extensions to DB2/AIX database protocol that allowed administrative commands (such as backup, restore, create database) to be run remotelyCoordinated the development of the DB2/NeXTSTEP client and avoided a late delivery penalty imposed by a very large customer by reversing a badly delayed project and delivering the Beta ahead of scheduleTechnical owner of the DB2/6000 API Reference manual• Coordinated a team of writers and programmers and essentially rewrote the manual• Constructed custom-built tools to reduce the need for manual revisions to the document when the header files were revised. This reduced the effort to keep the manual up-to-date and the possibility of typographical errorsTechnical owner of the DB2/6000 Installing and Using AIX Clients manualWrote significant portions of the TCP/IP server code in the first release of DB2/6000.Designed and implemented changes to IBM Canada’s primary ordering system to support new Canadian Federal tax lawsPerformed complexity analysis of software in attempt to improve the quality. Used various complexity measurements to determine individual module complexity. Show less