Principal Consultant Cmt
Current- Currently consulting organization on their digital transformation, customer journey management (Digital and offline), customer experience (digital and care) and customer life cycle management.
- Involved in RFP’s and new account bidding and developing GTM for rural penetration and digital strategy for a Telecom giant.
- Building use cases on how to leverage new technologies like 5G, IOT and integrated market ecosystem to retain and engage customers.
- Building entire global consulting and operations vertical for communications based out of India