Sandeep K T Email & Phone Number

Bengaluru, Karnataka, India

▪ Currently consulting organization on their digital transformation, customer journey management (Digital and offline), customer experience (digital and care) and customer life cycle management. ▪ Involved in RFP’s and new account bidding and developing GTM for rural penetration and digital strategy for a Telecom giant. ▪ Building use cases on how to leverage new technologies like 5G, IOT and integrated market ecosystem to retain and engage customers. ▪ Building entire global consulting and operations vertical for communications based out of India

Pune, Maharashtra, India

Consulted for various D2C brands, E-commerce and Telecom operators in their digital transformation journey ▪ Handled operations, marketing, digital journey, catalogue and category management for a leading B2B ecommerce/travel platform worth USD 1 Million in top line. Helped the same organization in developing a cross sell model for Travel insurance and banking product upsell▪ Handled client relations, partnerships, new product innovation and revenue management for the same company ▪ Set up processes, automation, campaigns, cost management and revenue optimization for an SME food brand. innovation and revenue management for the same company ▪ Handled strategy, UX loyalty and over all product development for an Affliate marketing company

Hyderabad Area, India

Cognizant Technologies is a USD 16 Bn IT, engineering and BPO services company- Handled program management, delivery and customer experience for google products- Took care of entire transition, business setting up, operation planning & recruitment- Planned the entire operation, setting of key metrics, processes and governance- Handled user experience, Cx, trouble shooting and root cause analysis for google products

Cochin Area, India

MobMe Wireless is a USD 2.8 Million company in Telecom, Retail, Banking and Cx Space- Championed the entire development, research, consumer experience design for Geckolyst - Built the entire category classification, which is core to text analytics for multiple industries- Took care of customer and business consulting for Retail, Banking and Telecom on Cx- Spearheaded analytics and actionable insights to support the client’s business - Played a key role in pre-sales building use cases , product demos and RFP"s and RFI's- Handled product vision and built an entire Cx suite to enhance and manage customer journeys- Headed entire Program Management and Product Life cycle management for multiple accounts.- Conceptualized “Relationship Score” for establishing a correlation between NPS and other KPI’s- Worked on Cx suite consisting of VOC, Chat Bot, Training Manager and Ticketing solution.

Chennai Area, India

Positive Integers is a USD 3 Million company involved in business consulting and analytics- Worked in an entrepreneurial environment managing 4 accounts for consulting and analytics- Worked closely with C level executives driving engagement and go-to market strategies. - Handled consulting through business analytics for some of the top telecom operators.- Managed the CXO engagement and quarterly business review to help business plan- Generated insights and business opportunities for business through data analysis.- Drove customer engagement, account farming and retention for top business accounts.

Cochin

Vodafone India was a USD 5.8 Bn company providing telecom products and services- Managed prepay and postpay entire customer life cycle starting from acquisition to retention- Handled Vodafone B2B product pricing, engagement and retention - Created high value base management approach for better customer life cycle management - Built prepay base with with highest contribution of high value customers- Handled bulk long distance calling business to drive top line growth- Developed an Omni Channel campaign management platform to drive engagement & revenue- Launched innovative products like, Call Me back, Retail walk in model, Gaming on USSD- Handled telecom roaming business, took care of international roaming tie up's for Vodafone.- Handled direct roaming relationships and closed close to 300 tie up's in GSM, CAMEL & GPRS

Chennai, Tamil Nadu, India

Orchid Pharma is a USD 211 Million company which is manufacturing pharmaceutical drugs- Had independent charge of 4 International markets driving business development and growth- Handled entire planning and budgeting of API division- Took care of stock planning, production planning and demand forecast for the API division

Master Of Business Administration (Mba), Business Administration And Management, General & International Business

Bachelor Of Commerce (B.Com.), Business/Commerce, General