This role acts as a link between the student management system and the ACAP executive and broader management team. This includes ensuring that the systems and their advantages and disadvantages are considered in new product development, process and policy change, commercial and academic initiatives, and any responses to regulatory changes. The role also manages a small specialised team of system and reporting administrators and data analysts, and has responsibility for graduation reporting and… Show more This role acts as a link between the student management system and the ACAP executive and broader management team. This includes ensuring that the systems and their advantages and disadvantages are considered in new product development, process and policy change, commercial and academic initiatives, and any responses to regulatory changes. The role also manages a small specialised team of system and reporting administrators and data analysts, and has responsibility for graduation reporting and document production, student excellence awards processes, student progression reporting, and special circumstances reviews including appeals. Show less

This role focused on academic governance and working with the Disciplines to ensure courses and individualised student study plans are appropriate for course rules and recommended sequence. This required learning how to use a new system which was implemented while on maternity leave and then explaining the system’s limitations to the academic teams, as well as supporting student engagement staff with queries about unusual enrolment patterns or issues. During this role I also worked to create… Show more This role focused on academic governance and working with the Disciplines to ensure courses and individualised student study plans are appropriate for course rules and recommended sequence. This required learning how to use a new system which was implemented while on maternity leave and then explaining the system’s limitations to the academic teams, as well as supporting student engagement staff with queries about unusual enrolment patterns or issues. During this role I also worked to create and update articulation and credit transfer agreements, managed graduation reporting, and reviewed new early exit options and processes to get them set up for students to access. Show less

Supported the HR team by focussing on recruitment processes, including advertising roles, assisting with talent acquisition, looking at alternate recruitment platforms to reach potential employees, starting to set up an 'always on' campaign and generalist advertising, and providing College-specific knowledge of roles and role requirements to assist panel members in their short listing and interview processes.

Initially this role focused on the transition of undergraduate Counselling students to a new award and program for reaccreditation, including student and staff communications, updates to student management systems, and managing temporary staff members contacting students on a one-to-one basis. In March 2020 the role changed significantly to an operational focus to implement online learning options for traditionally face to face courses; this included tracking and implementation for different… Show more Initially this role focused on the transition of undergraduate Counselling students to a new award and program for reaccreditation, including student and staff communications, updates to student management systems, and managing temporary staff members contacting students on a one-to-one basis. In March 2020 the role changed significantly to an operational focus to implement online learning options for traditionally face to face courses; this included tracking and implementation for different workshop options, assisting with educator allocation and forecasting enrolment numbers for individual units, working with students on a one-to-one basis for enrolment options, and coordination of Moodle updates. The role continued after October 2020 when I went on maternity leave. Show less

Managing a varied team of employees in non-academic and student support functions for the Brisbane campus, such as the counselling service, success advisor, and student learning support. The role also supports the Campus Manager for operational matters, and manages general day-to-day processes, non-academic events, and student engagement for the campus.

Acting role to support the academic team in Sydney, some crossover with picking up duties for the Campus Student Experience Manager role. Assisted with investigation for academic misconduct cases, assessment appeals processes, credit applications, resulting (including managing the data preparation for a term's results to be ratified for the Counselling discipline for Term 1 2018), and general enquiries through a busy shared inbox.

Assisting with student financial data in the Student Management System, administration for the government loan programs for eligible students, and debtor management.

Building on initial compliance processes put in place for the Telesales team nationally, working with teams in Manila to undertake the same processes, and building out a team of compliance agents to increase our monitoring capabilities.

Updating partner management documents and processes to ensure continued compliance with legislative changes, putting in place monthly mini-audits of partners, updated reporting to reflect the new requirements and information needed by the partners to manage their own processes, and building relationships at all levels within the business to ensure that we can communicate effectively with our partners about changes in a proactive manner where possible.

Higher level support and minor account management initially for VIC/SA region from June until October; focussed more on compliance and assisting with document preparation (including audits) with some more hands-on management for the smaller partners. After a team restructure in early October I continued in this role for different regions, managing the small Qld portfolio, including signing up a new partner in December, with assistance from the VIC/SA Account Manager while also supporting the… Show more Higher level support and minor account management initially for VIC/SA region from June until October; focussed more on compliance and assisting with document preparation (including audits) with some more hands-on management for the smaller partners. After a team restructure in early October I continued in this role for different regions, managing the small Qld portfolio, including signing up a new partner in December, with assistance from the VIC/SA Account Manager while also supporting the NSW portfolio. Show less

General support for queries from educational brokers who were partnered with Careers Australia, and support for the Partnership Relationship Executives (later re-titled Partner Account Managers). Heavier focus on reporting in this role due to the nature of queries coming through from partners, focus on compliance and assisting with preparing audit documentation for the Quality department, and more interaction with all areas of the business including the Online and Marketing teams.

Sales support for the Qld First Party Sales team and assisting with interstate coverage as well, but focussed on supporting the Brisbane and Gold Coast regions. Included coordination of shopping centre activations, coordinating travel and bookings for staff conferences, reporting, some staff training on Salesforce as the teams went live using the CRM and later online forms, along with general sales and administrative support. There was a fairly heavy focus on campus-delivered education in this… Show more Sales support for the Qld First Party Sales team and assisting with interstate coverage as well, but focussed on supporting the Brisbane and Gold Coast regions. Included coordination of shopping centre activations, coordinating travel and bookings for staff conferences, reporting, some staff training on Salesforce as the teams went live using the CRM and later online forms, along with general sales and administrative support. There was a fairly heavy focus on campus-delivered education in this role. Show less

Advertising sales support (Real Estate and Key Accounts) for Queensland newsprint publications including the Courier Mail, Quest Community Newspapers and regional publications, and for national digital assets including News.com.au, Taste.com.au and metro masthead sites. Worked with 2-3 field sales account managers with a shared portfolio to provide and sell print and digital advertising solutions for our clients.Undertook a Training cadetship as part of my development, and was nominated as… Show more Advertising sales support (Real Estate and Key Accounts) for Queensland newsprint publications including the Courier Mail, Quest Community Newspapers and regional publications, and for national digital assets including News.com.au, Taste.com.au and metro masthead sites. Worked with 2-3 field sales account managers with a shared portfolio to provide and sell print and digital advertising solutions for our clients.Undertook a Training cadetship as part of my development, and was nominated as a subject matter expert for digital advertising. Show less

Administration and sales support for the Real Estate sections in southern division publications, including processing of bookings, assisting with client queries in regards to rates / bookings / artwork, assisting with proposal material, some material processing, and managing NewsPay administrative processes; also some minor portfolio management, with at least one target met most months in a difficult market.

Administration support for the Chermside branch office, including reception duties, admin support for advertising consultants, managing prime position requests, managing layouts for the publications from Chermside and Redcliffe offices, and general office maintenance.

Administration support for the Viertel Centre for Research in Cancer Control and the Cancer Counselling Service, including website maintenance, records management, diary management, events support, board meeting minutes, and coverage on the main Cancer Council Queensland switch. Supported research team leaders in preparation of grant applications in excess of $1.5 million in total for the Centre via the Research Grants Management System and ensured correct submission to the National Health and… Show more Administration support for the Viertel Centre for Research in Cancer Control and the Cancer Counselling Service, including website maintenance, records management, diary management, events support, board meeting minutes, and coverage on the main Cancer Council Queensland switch. Supported research team leaders in preparation of grant applications in excess of $1.5 million in total for the Centre via the Research Grants Management System and ensured correct submission to the National Health and Medical Research Council by final deadlines. Show less

Various administration support temporary roles within State Government departments, including Qld Health (Radiation Safety Qld), Department of Education, Training & the Arts, and Qld Transport.