As a ServiceNow Business Analyst with a background in HR operations, and expertise in ServiceNow HRSD, I focus on transforming HR processes to improve the employee experience. With a CSA certification, I work with global teams to understand their needs, developing custom workflows and knowledge solutions that make information accessible and streamline processes.In my role, I collaborate with stakeholders to bring ideas to life by creating user stories and working closely with developers to ensure solutions align with requirements. I maintain and create knowledge articles, support stakeholders with case management, onboarding and improvement requests, and assist with citizen developer stories to empower teams in leveraging ServiceNow for their needs. I’m committed to delivering practical solutions that make work simpler and more effective across the organization.