Eric Ku Email & Phone Number

Corte Madera, Ca, Us

• Manage import and export ocean containerized cargo, air freight, and small parcel shipments.• Participate in yearly ocean carrier contract bids by running optimization reports, engaging in direct negotiations with the ocean carriers, and internal scenario reviews with leadership.• Help develop and on-boarded multiple air freight forwarders to an online and centralized air authorization and tracking tool for better visibility, streamlined approval process, and more robust reporting for international air freight shipments.• Manage damaged freight claims for international inbound shipments by working closely with the QA team, merchants, inventory planners, distribution centers, ocean carriers, freight forwarders, insurance broker, and surveyors.• Assist with the on-boarding of third-party payment provider, Cass, by being the project lead for the international logistics team. Continuously helped manage freight payment invoices through Cass, especially for ocean carriers and freight forwarders, by managing exceptions and validating charges.• Apply strategic and tactical leadership to Restoration Hardware’s international supply chain by addressing and resolving escalated issues in a timely and thorough manner while engaging, communicating, and partnering with multiple freight forwarders, carriers, drayage providers, Customs broker, port operators and overseas agents/vendor suppliers.

Scottsdale, Arizona, Us

• Manage, communicate and resolve operational, process and systems issues to maintain customer satisfaction by proactively identifying trends, process improvements and customer needs and propose and implement solutions.• Establish, implement, maintain and manage operations and new procedures through continuous reviews and improvements of the written SOP/LP for each account.• Measure and report performance against established quality and process indicators using KPIs, ongoing evaluation of service integrity and operations by leading biannual on-site business reviews.

Scottsdale, Arizona, Us

• Execute day-to-day operational activities according to requirements and KPI to obtain high customer satisfaction by liaising with the customer and coordinating operational requirements occurring globally• Ensure close co-ordination with carrier, co-loader, airfreight forwarders, contractors, warehouse, and internal operation teams for smooth operations• Confirm all required documentation is completed for import, export as well as transshipments• Implement new process/procedures for additional services requested by the customer• Awarded a Job Well Done award for Team Work (customer focus/needs, teamwork and dedication, process improvement) • Selected as an Export Subject Matter Expert (SME)

Seoul, Kr

• Issue bookings in coordination with logistics, sales, and HQ• Perform cargo tracing, vessel clearance and other customer service responsibilities• Verify vessel sailing schedules, acceptance for cargo at destination port and late gates at ocean terminals• Established new transshipment procedures with the introduction of transship cargo from Houston to the Yucatan Peninsula while with the Gulf export booking department• Member of the Cargo Claim Prevention Committee

Herzogenaurach, De

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through effective servicing of customers• Guarantee consistent high standards of customer experience within the Store in accordance with PUMA’s core values and service standards• Analyze customer profiles, identify buying trends, and competitive information to impact and drive business

Chicago, Illinois, Us

• Perform basic tax compliance work for clients: verify entries in federal and state tax returns and performed basic tax calculations• Develop a basic understanding of Pro Systems

• Hold full responsibility for all aspects of daily front/back-end business operations• Monitor food quality and staffing requirements to ensure a positive dining experience• Responsible for opening and closing procedures; balancing cash register; and interviewing, training, and supervising employees

• Escort customers to tables and present and answer questions about menu items• Serve food/beverages to patrons; ensure their enjoyment and correct any problems• Prepare checks that itemize and total meal costs and sales taxes

Minneapolis, Mn, Us

• Responsible for responding to the needs, questions, and issues of guests while completing transactions in a quick and friendly manner• Delivered fast, fun and friendly service to guests, both face-to-face and by supporting sales floor teams

Chandler, Az, Us

• Responsible for organizing inventory on Everest program • Performed data entry for network control products and basic HTML for company website