Eric Ku Email & Phone Number

Corte Madera, CA, US

• Manage import and export ocean containerized cargo, air freight, and small parcel shipments.
• Participate in yearly ocean carrier contract bids by running optimization reports, engaging in direct negotiations with the ocean carriers, and internal scenario reviews with leadership.
• Help develop and on-boarded multiple air freight forwarders to an online and centralized air authorization and tracking tool for better visibility, streamlined approval process, and more robust reporting for.
• Manage damaged freight claims for international inbound shipments by working closely with the QA team, merchants, inventory planners, distribution centers, ocean carriers, freight forwarders, insurance broker, and.
• Assist with the on-boarding of third-party payment provider, Cass, by being the project lead for the international logistics team. Continuously helped manage freight payment invoices through Cass, especially for ocean.
• Apply strategic and tactical leadership to Restoration Hardware’s international supply chain by addressing and resolving escalated issues in a timely and thorough manner while engaging, communicating, and partnering.

Scottsdale, Arizona, US

• Manage, communicate and resolve operational, process and systems issues to maintain customer satisfaction by proactively identifying trends, process improvements and customer needs and propose and implement solutions.
• Establish, implement, maintain and manage operations and new procedures through continuous reviews and improvements of the written SOP/LP for each account.
• Measure and report performance against established quality and process indicators using KPIs, ongoing evaluation of service integrity and operations by leading biannual on-site business reviews.

Scottsdale, Arizona, US

• Execute day-to-day operational activities according to requirements and KPI to obtain high customer satisfaction by liaising with the customer and coordinating operational requirements occurring globally
• Ensure close co-ordination with carrier, co-loader, airfreight forwarders, contractors, warehouse, and internal operation teams for smooth operations
• Confirm all required documentation is completed for import, export as well as transshipments
• Implement new process/procedures for additional services requested by the customer
• Awarded a Job Well Done award for Team Work (customer focus/needs, teamwork and dedication, process improvement)
• Selected as an Export Subject Matter Expert (SME)

Seoul, KR

• Issue bookings in coordination with logistics, sales, and HQ
• Perform cargo tracing, vessel clearance and other customer service responsibilities
• Verify vessel sailing schedules, acceptance for cargo at destination port and late gates at ocean terminals
• Established new transshipment procedures with the introduction of transship cargo from Houston to the Yucatan Peninsula while with the Gulf export booking department
• Member of the Cargo Claim Prevention Committee

Herzogenaurach, DE

• Accountable for ensuring individual performance consistently achieves or exceeds sales, KPIs and profitability goals through effective servicing of customers
• Guarantee consistent high standards of customer experience within the Store in accordance with PUMA’s core values and service standards
• Analyze customer profiles, identify buying trends, and competitive information to impact and drive business

Chicago, Illinois, US

• Perform basic tax compliance work for clients: verify entries in federal and state tax returns and performed basic tax calculations
• Develop a basic understanding of Pro Systems

• Hold full responsibility for all aspects of daily front/back-end business operations
• Monitor food quality and staffing requirements to ensure a positive dining experience
• Responsible for opening and closing procedures; balancing cash register; and interviewing, training, and supervising employees

• Escort customers to tables and present and answer questions about menu items
• Serve food/beverages to patrons; ensure their enjoyment and correct any problems
• Prepare checks that itemize and total meal costs and sales taxes

Minneapolis, MN, US

• Responsible for responding to the needs, questions, and issues of guests while completing transactions in a quick and friendly manner
• Delivered fast, fun and friendly service to guests, both face-to-face and by supporting sales floor teams

Chandler, AZ, US

• Responsible for organizing inventory on Everest program
• Performed data entry for network control products and basic HTML for company website