- Managing inbound communications, addressing customer inquiries and grievances across diverse non-voice platforms such as email, chat, messaging apps, Yelp, and Thumbtack. Providing consultancy on service offerings and pricing while actively promoting the company's solutions.- Generating leads, organizing customer appointments, and coordinating technician schedules.- Facilitating seamless interaction between field technicians and clients, ensuring efficient resolution of support issues.- Resolving conflicts and mediating disputes to maintain client satisfaction and uphold the company's reputation.- Proficiently utilizing the Bitrix CRM system to streamline operations and enhance customer relationship management.- Conducting outbound informative calls to disseminate relevant information.- Managing debt collection processes to ensure financial stability.- Establishing and maintaining communication with part suppliers via phone calls.

Team Leadership: Lead and mentor dispatch/operations team, fostering teamwork and high performance.Operational Management: Oversee daily dispatch operations, ensuring timely and accurate service delivery.Coordination: Serve as main communication link between dispatchers, field staff, and other departments.Process Improvement: Identify and implement workflow improvements for better efficiency.Performance Monitoring: Track and report team performance metrics and conduct quality checks.Training: Train and develop team members, ensuring adherence to standards and protocols.Crisis Management: Quickly resolve operational issues and manage crisis situations effectively.

- Managing inbound communications, addressing customer inquiries and grievances across diverse non-voice platforms such as email, chat, messaging apps, Yelp, and Thumbtack. Providing consultancy on service offerings and pricing while actively promoting the company's solutions.- Generating leads, organizing customer appointments, and coordinating technician schedules.- Facilitating seamless interaction between field technicians and clients, ensuring efficient resolution of support issues.- Resolving conflicts and mediating disputes to maintain client satisfaction and uphold the company's reputation.- Proficiently utilizing the Bitrix CRM system to streamline operations and enhance customer relationship management.- Conducting outbound informative calls to disseminate relevant information.- Managing debt collection processes to ensure financial stability.- Establishing and maintaining communication with part suppliers via phone calls.

Scan enterprise systems for vulnerabilities and compliance settings, research impact of new vulnerabilities, ensure awareness of vulnerabilities to agency partners.Perform application assessments and penetration testing.Provide general security guidance and consulting to agency partners.

Lead meetings and events, promote inclusivity and partnerships, advocate for international students, and liaise with external organizations.

Overseeing day-to-day operations, managing administrative staff, and ensuring compliance with policies and procedures.I am also responsible for maintaining accurate records and databases, coordinating events and meetings, and managing budgets and expenses.

- Assisted in vulnerability assessments- Implemented security measures- Participated in incident response and utilized cybersecurity tools for network monitoring

- Compliance & Regulation: Ensure procurement follows all regulations; stay updated on changes.- Requirement Analysis: Work with agencies to define needs and specifications.- Vendor Management: Evaluate and manage vendors, ensuring contract compliance.- Contract Management: Draft, review, and monitor contracts for performance and compliance.- Budget & Cost Control: Develop budgets, track expenses, and implement cost savings.- Timeline Management: Plan and maintain schedules, address delays.- Risk Management: Identify and mitigate risks throughout procurement.- Documentation & Reporting: Keep records and provide reports for stakeholders.- Stakeholder Communication: Update and align with stakeholders.- Quality Control: Ensure quality standards via inspections and audits.- Problem Resolution: Resolve issues to maintain progress and satisfaction.

- Data Collection & Management: Gather accurate, complete data from various sources.- Data Analysis: Identify trends and insights to inform decisions.- Reporting: Create reports and dashboards with clear visualizations for stakeholders.- Compliance Monitoring: Ensure data and practices meet regulations.- Performance Evaluation: Assess and improve procurement processes and vendor performance.- Forecasting & Budgeting: Use data for forecasting and budget planning.- Risk Analysis: Identify and mitigate risks with data-driven recommendations.- Stakeholder Communication: Share insights to aid stakeholder decisions.- Data Quality Assurance: Maintain data integrity and quality.- Technology Utilization: Use tools to enhance data analysis.- Process Improvement: Recommend efficiency improvements based on analysis.

As a University International Office Assistant, I supported international students and staff by organizing events, handling administrative tasks, and providing guidance on various issues. I collaborated with other university offices and community organizations to create an inclusive and welcoming environment.

As a former Student Government member, my responsibility was to represent my fellow students and advocate for their needs and interests. I planned and organized events, managed budgets, and worked with school administration to improve the student experience. Effective communication with my constituents was a top priority to ensure their voices were heard.