Kuan Liang Email & Phone Number

Jakarta, Indonesia

Tangerang, Banten, Indonesia

• Manage and lead Corporate IT teams to deliver stable and IT solutions.• Ensure BAU IT Operations running smoothly for all office, warehouse and provide excellent IT support for employees.• Develop guidelines, processes and procedures to enhance office IT Infrastructure resiliency and service availability.• Design, develop and implement Business Continuity Plan and Disaster Recover strategy.• Responsible for all IT segments including the procurement, disposal management, monitoring, project cycle and integration of all systems to achieve clinical operation and stability.• Drive a continuous improvement mindset across the team by providing continuous support, training, coaching and mentorship to the team.• Oversee budget, accrual and forecast submission to ensure completion and adherence to standard and governance.• Manage IT assets and inventories, budgeting (CAPEX/OPEX) and cost control.Achievement:• Successfully implemented Data Center Facility infrastructure standards.• Successfully implemented network and cyber security principles that comply with ISO/IEC 27001 ISMS.• Successfully implemented Nutanix Hyper-Converged Infrastructure to support ERP projects• Created IT policies to be applied to subsidiaries and revised several procedures that were no longer relevant.

Dumai, Riau, Indonesia

• Monitoring all IT systems, budgets, and project plans, making recommendations for new or upgraded technologies, and communicating with a variety of levels of staff.• Working professionally with vendors to ensure system standards are met for software, hardware, and protected health information.• Ensuring maintenance of the overall infrastructure of the Company’s servers, firewalls, network applications, and network connectivity between all sites.• Responsible for all IT segments including the procurement, disposal management, monitoring, project cycle, and integration of all systems to achieve clinical operation and stability. • Preparing and arranging budget CAPEX and OPEX for IT Infra.• Proactively managing and professionally communicating with IT team members.Achievement:• Successfully completed the Container Yard Weighbridge network infrastructure project.• Successfully completed the Shortening Plant network infrastructure project.

Kota Tangerang Selatan, Banten, Indonesia

• Stabilized the networking conditions by commanding system installation, setting the configuration, determining and implementing standards.• Maximized the performance of the system by scheduling upgrades, troubleshooting network interruptions and difficulties and collaborating with related IT partner on optimization.• Provided network support services for devices such as CISCO switches, routers and other hardware for new branch and make sure users can access business application.• Performed troubleshooting malfunctions of network hardware (Aruba Wireless Network, CISCO Router, Nexus, F5 LTM/GTM, Allot Bandwidth Management, Procera Bandwidth Management) and security system (CISCO ASA, Palo Alto, Fortinet) to resolve operational issues and restore services.• Supplied the documentation of network design to relevant departments such as colleagues, project teams and system support organizations.• Cooperated with team members to develop and implement effective solutions.• Secured the network operations by practicing and implementing procedures, determining and controlling user access.• Initiated and managed network test facilities to verify network hardness and resilience.• Worked to continuously improve performance, reliability, and accuracy of data systems.Achievement:• Successfully completed Metro-E migration to replace MPLS link for all branches.• Successfully completed Aruba WAP migration to replace CISCO Aironet WAP infrastructure project.• Successfully completed Permatabank Lantap (Layanan Satu Atap) to support The Ministry of Religious Affairs project (SISKOHAT).

Jakarta, Indonesia

• Conduct Application Switch Over project within Production server and DRC server due to Bank Indonesia Compliance.• Prepared all SDLC documents for every switch over project and submit all document to IT-QM through Business.• Coordinate and manage all related system team including third party to support all switch over phase (Coordination meeting, DRC readiness test, Implementation & Production Assurance Test).• Developed new processes for team communication and coordination.• Coordinate with application owner regarding DRP (Disaster Recovery Procedure) for every application.• Conduct emergency switch over to DRC server in case of production server failure or disaster.• Review Switch Over checklist & DRP after switch over has been done to make sure all documents are still update.• Create Switch Over report for internal audit & BI audit purpose.

Jakarta, Indonesia

• Implementing Active Directory Domain Services Windows Server 2008, including DNS, DHCP, Group Policy, DFS, File Management, Hyper-V and Microsoft Exchange Server on customer site.• Implementing and Administration IT Asset Management using Symantec Altiris™ IT Management Suite (CMS, NS, DS), Symantec Endpoint Protection 12.1 Enterprise and Symantec Backup Exec™ 12.5 for Windows Server.• I trained user in several courses such as User Support for PC Hardware, VMWare, MOC 6425B: Configuring and Troubleshooting Windows Server 2008 Active Directory Domain Service, MOC 6293A: Troubleshooting and Managing Windows 7 in The Enterprise, Network+ and Communication Skill for IT Helpdesk.

Jakarta, Indonesia

• Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.• Configured, installed, maintained, and upgraded physical and virtual servers, storage systems and backup systems.• Identified, diagnosed, and resolved connectivity, reliability, and performance related issues on ICT system infrastructure.• Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.• Diagnosed and executed resolution for network and server issues.• Monitored networks and network devices to resolve technical problems quickly.• Resolved issues and escalated problems with knowledgeable support and quality service.• Managed the responsiveness and reliability of network servers ensuring minimal downtime or outage.

Jakarta, Indonesia

• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Assisted customers in identifying issues and explained solutions to restore service and functionality.• Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.

Jakarta, Indonesia

• Make good coordination with producer for availability of the goods.• Always aware for good stocks. • Sell goods to the customer.• Build good relationship with customers and give reliable information to them.

Bachelor'S Degree

Bachelor Of Computer Science

Education record

Education record

Education record