As a dedicated professional with a Master’s in Computer Science from Queen Mary University of London and a strong background in front office operations within the hospitality industry, I bring a unique blend of technical expertise and operational efficiency to my work. My experience spans roles in luxury hotel chains such as JW Marriott, Hilton, and Radisson, where I’ve overseen guest services, reservations, and front desk operations while driving revenue growth and guest satisfaction.With proficiency in property management systems like OnQ and Opera, as well as business intelligence tools like Power BI, I leverage data-driven insights to streamline processes and optimize guest experiences. My ability to lead teams, resolve guest concerns with professionalism, and coordinate across departments ensures smooth daily operations and elevated guest experiences.I'm passionate about integrating technology into hospitality to improve operational efficiency, enhance service delivery, and contribute to business growth. Always focused on guest satisfaction, I strive to deliver excellence in every aspect of my role.