Responsibilities:1. Reception /Internal team & Backorders* Responsible for overseeing the reception area/customer tracking/telephone ettiquette* Ensuring that the Internal Sales team are adhering to the daily targets* Monthly one-on-ones* Developed and initiated new processes in the Collection area.* Staff motivations and initiatives* Responsible for creating training manuals for processes within the team* Leave management* Ensure that Customer tracking is monitored/telephone Ettiquette* Focus on reducing data capturing errors and to maintain a credit ratio of 32. PA to Branch Manager & Admin Support to sales team* Administrative support to branch manager and Sales team* Diary management* Setting up share point for the branch. Ensuring all pricing uploaded* Processing os Samples for reps and managing the sample account* Updating reports and providing feedback on back orders/sales orders* Set up Induction process of staff and reps* Managed all documentation for new staff and reps* Updating branch notices and communicating with clients.* Assisted with admin functions for stock take* Assisted with staff contracts* Project management as and when required 3. Office Management:* Maintaining general upkeep of the office. Obtaining quotes for office furniture and IT related equipment* Managed all IT related queries/logging tickets and trouble shooting* Assisted with setting up staff laptops and managing permissions* Managed all access controls, staff tags etc* Arranged staff functions and events* Arranged hotel accommodation and and when required for managementCommittees:1. Health & Safety. Daily data capturing targets are met by the team2. EEA Committee

Responsible for the daily operations of Genesis Advisory Services – this entailed management of the Operations team, recruitment of administrative staff, staff recognition programs, day to day business operations that ensure smooth functioning of the business. Office Manager1. Overseeing the smooth and efficient running of all aspects of the business keeping align with budgets and costs2. Tracked and monitored all Production Figures for competitions for the year3. Effectively managed all commission payments, Manager incentives. Calculations and recons forwarded to payroll 4. Responsible for AOD’s, loans and advances on commissions and payment arrangements5. Implemented and processed all client data transfers due to resignation/new advisor joining.6. Prepared all requisitions for Office supplies using the correct GL codes7. Co-ordinated Company events and activities. 8. Ensure all HR & compliance requirements are met for all staffOperations ManagerHead of Call Centre, Portfolio , Administration and Commissions Team1. Managing a team of approximately 20 employees in a busy work environment.2. Establish and implement departmental policies, goals, and procedures. 3. Creating, managing and analysing performance data.4. Implemented trackers and QA function to align business to deliver timeously and with SLA’s.5. Drive operational risk strategies by managing day-to-day operational risks by identifying and remedying process deficiencies and ensuring weaknesses identified and corrected.6. Ensuring that capacity and capability are continually planned.7. Ensure all staff have job descriptions, performance appraisals & training according to their knowledge & experience level.8. Initiated and implemented a rewards programme for the Operational staff to boost moral and increase targets9. Proven ability to lead, motivate and build successful teams. 10. Building and maintaining strong and effective relationships with brokers and administrators

Main focus as a Team Leader was to constantly drive efficiency , team morale and motivation, communicate Company goals and assist Management with hiring and training1. Managing a team of approximately 15 permanent employees and 10 Contract employees in a busy work environment.2. Supported team manager and performed management duties when manager was absent or out of office3. Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks4. Assisted with the co-ordination of all recruitment Activities. Answered team member questions, helped with team member problems, and oversaw team member work for quality and guideline compliance5. Communicated deadlines, billing dates and close off dates to the team6. Develops strategies to promote team member adherence to company regulations and performance goal7. Responsible for the team’s output for Data Capturing and Quoting8. Responsible for staff performance/moral9. Monitored all incentives, KPA’s and one-on-ones10. Submitted monthly reports to Management on application processing, errors identified during Audits and Training11. Monitored leave and absenteeism

1. Responsible for Data Capturing of Charge backs on credit cards2. Reconciled monthly general ledger balance, invoices and credit card statements.3. Maintained all financial records and files as per the company policies for Management4. Liaise with customer/queries5. Assisted Management with training of new staff6. Management of the day to day office requirements7. Assisted Reception at lunch time to answer calls and take messages

1. Receptionist, meet and greet customers2. General office duties3. Internal sales – white boards and office equipment4. Customer relationship – queries, returns, deliveries5. Month end statements6. Job cards7. Data capturing completed job cards8. Meet and greet Customer9. Assist with team events, arrange beverages and food10. Invoicing

1. Receptionist, meet and greet customers2. General Office duties3. Wages4. Purchase office supplies5. Purchase of garage stock e.g. oil and parts6. Liaise with insurance companies for accident quotes