I am an encouraging customer service manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations attitude and relationship-building skills. Proficient in using independent decision-making skills, good communication skills, multi-tasking skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. I am an efficient and effective billing professional with 3 years of experience, productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving, successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes.