Deputy Ceo
In 2007 Ukrsibbank was the third largest universal bank in Ukraine, with 1000 branches and more than 10,000 employees.Responsible for setting up the Personal Finance business line through the creation of new, secured and unsecured consumer loan products (incl. credit cards), related processes (incl. risk management), as well as a development of external client acquisition channels. Starting with a small team, in less than four years, built highly performing consumer finance business employing 1,300 people and distributing up to 50,000 loans per month. In parallel, supervision of the construction of the Bank's Customer Relationship Centre. Transformation of a 40-person Call Center into a nearly 300-person platform providing the bank with a wide range of services, such as multi-channel customer service, telemarketing, underwriting and debt collection.