Kuda Chanengeta Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

As a Services Manager, I am committed to delivering exceptional professional services to the Subway brand and its franchisees across ANZ and the broader APAC region, with a strong focus on enhancing franchisees’ overall experience. I lead a team overseeing commercialisation services, financial advisory, franchisee support, and retail technology solutions, ensuring alignment with business objectives. My role prioritises continuous service improvement through data-driven insights and… Show more As a Services Manager, I am committed to delivering exceptional professional services to the Subway brand and its franchisees across ANZ and the broader APAC region, with a strong focus on enhancing franchisees’ overall experience. I lead a team overseeing commercialisation services, financial advisory, franchisee support, and retail technology solutions, ensuring alignment with business objectives. My role prioritises continuous service improvement through data-driven insights and strategic decision-making. Show less

Sydney, New South Wales, Australia

I oversee the solution design, portfolio management, delivery and uptake of new and ongoing technology infrastructure based initiatives in accordance with the overall retail technology and Subway Digital strategies.I work with key stakeholders across the APAC region to align priorities and maintain a roadmap for regional deployment of technology infrastructure initiatives.I am responsible for implementation management of the roll out of all restaurant infrastructure technology… Show more I oversee the solution design, portfolio management, delivery and uptake of new and ongoing technology infrastructure based initiatives in accordance with the overall retail technology and Subway Digital strategies.I work with key stakeholders across the APAC region to align priorities and maintain a roadmap for regional deployment of technology infrastructure initiatives.I am responsible for implementation management of the roll out of all restaurant infrastructure technology projects.Ongoing portfolio management and product improvement over technology life cycle. Show less

Sydney, New South Wales, Australia

• Provide guidance on best practices, available technology, and workflow strategies to improve organizing, campaign, and advocacy efforts using NationBuilder, an all-in-one software solution.• Translate customer feedback and issues into JIRA providing context, current and expected behaviors, steps to reproduce, along with reporting bugs and other software defects.• Manage and escalate service outages while keeping track of resolution efforts to keep customers abreast.• Troubleshoot… Show more • Provide guidance on best practices, available technology, and workflow strategies to improve organizing, campaign, and advocacy efforts using NationBuilder, an all-in-one software solution.• Translate customer feedback and issues into JIRA providing context, current and expected behaviors, steps to reproduce, along with reporting bugs and other software defects.• Manage and escalate service outages while keeping track of resolution efforts to keep customers abreast.• Troubleshoot email deliverability with a great focus on DNS management.• Troubleshoot HTML, CSS, and Liquid issues to support customer website delivery.• Provide L1 technical support via phone, email and in-app chat.• Take ownership of issues by carrying out problem analysis to implement permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents when necessary. Show less

Sydney, Australia

Key Objectives:- Key Account and Customer Success Management for customers in the ANZ region.- Conduct extensive QA to ensure product fit for local and international market.- Build and manage strategic relationships with customers and other external stakeholders.- Pre-sales consulting and product demonstrations.- Handle and resolve customer queries and complaints- Collaborate with development teams based in Europe, Australia and New Zealand to deliver product fixes… Show more Key Objectives:- Key Account and Customer Success Management for customers in the ANZ region.- Conduct extensive QA to ensure product fit for local and international market.- Build and manage strategic relationships with customers and other external stakeholders.- Pre-sales consulting and product demonstrations.- Handle and resolve customer queries and complaints- Collaborate with development teams based in Europe, Australia and New Zealand to deliver product fixes and new product features.- Analyse consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective.- Assess current competitor offerings, seeking opportunities for differentiation.- Collaborate closely with development, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organisation.- Analyse market data to develop sales strategies, and define product objectives for effective marketing communications plans.- Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements.- Analyse potential partner relationships for the product.- Work with sales management and other contributors to evaluate and prioritizeopportunities and develop strategy- Help develop and deploy key market messages and communication strategies for theproduct line with Marketing team. (Including Release Notes, demonstrations,and Improvement Reports.)- Analyse and identify trends in products download data across the company’s product portfolio.- Design and publish marketing material for the company’s website and customer targeted material.- Provide product training sessions for customers and internal staff to maintain the organisations' internal knowledge base. Show less

Sydney, New South Wales, Australia

• Respond to and resolve customer enquiries whilst following policies, procedures and legislation.• Respond to queries relating to IT service delivery via phone call and/or ServiceNow portal.• Provide technical support to end-users in the FACS department offices across NSW.• Setting up user accounts for new users and granting access to users locked out of organisation systems.• Escalating IT issues to the appropriate teams within the IT Service team.• Provide guidance to… Show more • Respond to and resolve customer enquiries whilst following policies, procedures and legislation.• Respond to queries relating to IT service delivery via phone call and/or ServiceNow portal.• Provide technical support to end-users in the FACS department offices across NSW.• Setting up user accounts for new users and granting access to users locked out of organisation systems.• Escalating IT issues to the appropriate teams within the IT Service team.• Provide guidance to users on how to request services and self-help options.• Promote the common goal of the team to provide first class IT Service support.• Prioritise own tasks to ensure speedy resolution of logged issues. Show less

Bulawayo, Zimbabwe

I drive the organisational IT function through IT Strategy formulation and implementation to transform and streamline all organisational operations. This entails:- Solid stakeholder management skills – through managing internal and external stakeholders such as government departments, regulatory boards, developers, service providers, technical and non-technical stakeholders.- Ensuring systems compliance to all legislation and industry regulations.- Leading and facilitating… Show more I drive the organisational IT function through IT Strategy formulation and implementation to transform and streamline all organisational operations. This entails:- Solid stakeholder management skills – through managing internal and external stakeholders such as government departments, regulatory boards, developers, service providers, technical and non-technical stakeholders.- Ensuring systems compliance to all legislation and industry regulations.- Leading and facilitating workshops with senior stakeholders to gather business requirements.- Project management – solid experience leading multiple projects through application of waterfall, incremental and agile principles- Managing all levels of implementation, end to end, by prioritising competing demands and cross team collaboration.- Formulating budgets for the IT function in liaison with Finance.- Business Process Analysis and Improvement – solid experience deconstructing business processes to identify opportunities for improvements Show less

Zimbabwe

In this role my primary responsibilities included:- Requirements design, gathering and analysis- Ensure clear requirements traceability back to the originating stakeholder request(s) and/or variation requests- Creating test plans and defining test cases and schedules - Conduct end-user acceptance testing- Work with customers (internal and external) to provide consultancy, IT solutions, manage expectations and agree on deliverables related to the IT function.- Create and… Show more In this role my primary responsibilities included:- Requirements design, gathering and analysis- Ensure clear requirements traceability back to the originating stakeholder request(s) and/or variation requests- Creating test plans and defining test cases and schedules - Conduct end-user acceptance testing- Work with customers (internal and external) to provide consultancy, IT solutions, manage expectations and agree on deliverables related to the IT function.- Create and maintain training documentation- Planning and conducting end user training. - Identifying potential improvement cases through the use of ICTs- ERP and CRM administration (HansaWorld Enterprise & Standard ERP)-Provide end-user spport in Windows and MacOS environments. Show less

Bulawayo, Zimbabwe

In this role my primary responsibilities included:- User Acceptance Testing- Conveying functional requirements to developers - End user training- Creating documentation for user training- System document design- Server monitoring. - Identifying potential improvement cases through the use of ICTs

Bulawayo, Zimbabwe

In this role my primary responsibilities included:- User Acceptance Testing- Conveying functional requirements to developers - End user training- Creating documentation for user training- System document design- Internal Applications Server management. - Identifying potential improvement cases through the use of ICTs

Mphil Knowledge And Information Systems Management, Knowledge Management

Pgdip Knowledge And Information Systems Management, Knowledge And Information Systems Management

Bsc Information Systems, Computer And Information Sciences And Support Services

Activities and Societies: Basketball and Midlands State University Residence Subwarden Created Online Ticket Booking website for my.