Kudakwashe Tatenda Mahachi Email & Phone Number

Harare, Zw

Cape Town, Western Cape, South Africa

Resolved customers' issues related to cash remittance, unsuccessful transactions, and billing discrepancies to encourage good customer relationships.• Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.• Maintained extensive knowledge of company products to recommend items that aligned with customer needs.• Documented all customer interactions in internal database to maintain customer service history details.• Optimized customer support by establishing collaborative

Cape Town Area, South Africa

• Forging and cultivating productive relationships with community members and potential partners.• Improving program effectiveness by implementing strategic process improvements.• Generating comprehensive reports regarding incidents, events and important business matters.• Coordinating support system for students and families.• Providing information on available school and community resources.

Cape Town, Western Cape, South Africa

Maintained art collection records and performed annualinventory of art collection.• Managed all paper and digital documentation related toexhibitions and sales• Assisted in planning, implementation and oversight of eightexhibitions.• Planned and conducted special research projects incontemporary art, resulting in development of new exhibits.• Received, photographed, catalogued, researched and preparedSway catalogues objects for display for online viewing.• Furnished research and materials based on up-to-date webdesign standards.Illustrated page design concepts by blending arrangement, styleand aesthetic elements to meet predetermined preferences.

Cape Town, Western Cape, South Africa

Led and directed team members on effective methods,operations and procedures.• Prepared for and executed new menu implementations.• Applied knowledge of previous supply needs and forecastedbusiness levels to estimate required supplies.• Spearheaded regular maintenance and repair operations tokeep building and equipment in peak condition.• Resolved challenging customer complaints to full satisfaction,promoting brand loyalty and maximizing repeat business.• Organized special events in restaurant, including receptions,promotions and corporate luncheons.

Bulawayo, Zimbabwe

• Enforce an innovative approach to improve the client's web reporting system, which effectively reduced the financial tracking analysis by 50%• Coordinated with experienced Systems Engineer and other professionals in the team in migrating the cost-efficient service that successfully reduced the operating costs by 70% upon running the newly migrated service• Determined coding requirements for site creation, including e-commerce capability, security and specialized scripts.• Performed troubleshooting, diagnostics and analysis to uncover root malfunctions.• Worked with quality assurance team to set up scripts, test case and automation protocols.• Drafted training materials and organized training sessions for new employees.• Monitored stability of network and wireless services to deliver comprehensive stability.• Oversaw installation of software programs and hardware systems to meet ISO 9001:2015 requirements.

Beijing, China

Prepared students for English language standardized testingby providing strategies to overcome test anxiety and enhanceacademic capabilities.• Drilled students on subject matter and used flashcards andwriting techniques to improve recall.• Taught students study techniques and strategies forsucceeding on grammar and composition tests.• Tutored students to develop deeper comprehension of Englishcourse materials and better understanding of assignments toimprove academic success.

Hwange, Zimbabwe

• • Developed automated functional and performance tests and data analysis software using Python language.• • Installed, modified and repaired software and hardware to resolve technical issues.• Processed over 20 support requests weekly for technical assistance on wide range of issues related to Xero and Pastel .• Installed, upgraded, configured and tuned MySql and Sql systems and all associated middleware in LINUX and Windows environments.• Produced monthly and quarterly performance reports using advanced Excel spreadsheet functions.• Delivered and maintained scalable system architecture to support high-availability Internet site with various internal applications.

Bulawayo, Zimbabwe

• Planned and delivered numerous activities and special events for focus groups.• Educated focus groups about diseases, treatments and mental health.• Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.• Organized individual referrals to obtain community service, including advocating for needs and resolving roadblocks.• Used behaviour modelling and specialized teaching techniques to share and reinforce social skills.

Bulawayo Zimbabwe

• Implemented prepared lesson plans in established classrooms.• Improved students' analytical skills by introducing state-of-the-art computer program technologies.• Developed and implemented classroom routines to address varying student needs.• Scheduled 4 hours per week to provide academic support and tutoring to struggling students, resulting in 85% pass rate.• Managed caseload of 15 students with mental illness and intellectual or physical disabilities.

Bachelor’S Degree, Information Systems

Certificate, Data Modeling/Warehousing And Database Administration, Professional Certifications

Activities and Societies: MTA Database Administration Fundamentals MTA Database Administration Fundamentals Administering a SQL Database.

High School

High School