Kufre Udom Email & Phone Number

Lekki, LA, NG

Victoria Island, Lagos State, NG

• Handled the overall coordination and execution of Data Gathering activities to capture the various service categories for the expected roll out of the IT Service Desk Platform to standardize and track IT Service.
• Created and coordinated lesson plans, training tools to ensure users can understand and transition smoothly to work with new technology rolled out to improve business processes. Prepared reports and developed.
• Significantly contributed to the Architecture design for the Integration of Two-factor authentication on the Federation Identity Project across The Access Nation
• Developed the documentation for Two-factor Authentication integration with the Core Banking Application. This document captures the lessons learnt from past integrations at various green fields to help fast-track.

Victoria Island, Lagos State, NG

• Administration of Critical Business Solutions
• Elicitation and Documentation of functional/nonfunctional requirements
• Problem analysis and process mapping.
• Collaboration with; Security, Database, IT Engineering, Networks, and Business application teams to ensure availability, accessibility and security.
• Provide 2nd Level support to users on all corporate applications in my portfolio.
• Contribution towards the design and procurement of IT and business solutions.