Kuhanes Subramaniam Email & Phone Number

Johor, Malaysia

Johor Bahru, Johore, Malaysia

Deliver on outbound and inbound growth initiative goalsLead a team of Sales Development Representatives in the Boston officeParticipate in the SDR recruiting process and make hiring decisionsConsistently meet or exceed team goals for activity, hiring, and pipeline creationDrive SDR activity metrics and grow pipeline in specific territoriesCoach, manage performance, and develop the career paths of team membersPartner with business development and sales operations to enhance sales outreach performanceAssess team needs and recommend training plans and programs

Johor Bahru, Johore, Malaysia

Develop a growth strategy focused both on financial gain and customer satisfactionConduct research to identify new markets and customer needsArrange business meetings with prospective clientsPromote the company’s products/services addressing or predicting clients’ objectivesPrepare sales contracts ensuring adherence to law-established rules and guidelinesKeep records of sales, revenue, invoices etc.Provide trustworthy feedback and after-sales supportBuild long-term relationships with new and existing customersDevelop entry level staff into valuable sales people

Federal Territory Of Kuala Lumpur, Malaysia

1. Reviewed and processed requests from business partners and stakeholders, adhering to policy and procedure guidelines.2. Conducted end-to-end validations to facilitate quick and efficient remittance of funds for customers.3. Initiated process improvements by identifying service delivery gaps, proposing solutions, and successfully implementing ideas to enhance products and services.4. Resolved requests from business partners and stakeholders of varying complexities, ensuring smooth transaction processes.5. Utilized technical expertise in communication to better understand API/system integration issues.Assisted with escalations as needed and conducted daily reconciliation of individual partner accounts.

Wp. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Monitoring day-to-day systematic fraud and risk monitoring of Citibank Australia and its affiliate partner consumer banking business line in order to reduce risk and impact of financial fraud.• Analysed large amounts of data to find patterns of fraud and anomalies• Engaged customers directly to notify of fraudulent activity and minimize impacts and provided exceptional customer support.• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.• Specialize at applying statistical analysis to data sets to identify and prevent fraud. • Execute formal training and mentorship to new members involving• Utilize advanced data analysis techniques to monitor, identify, and investigate potential instances of internal fraud. Collaborate with cross-functional teams to analyze transactional data, behavior patterns, and anomalies, aiming to proactively detect fraudulent activities.• Conduct comprehensive risk assessments by evaluating internal controls, processes, and systems. Develop and implement strategies to mitigate fraud risks, ensuring compliance with regulatory guidelines and industry best practices.• Lead investigations into suspected fraudulent activities, gathering evidence, conducting interviews, and collaborating with law enforcement when necessary. Compile detailed reports and presentations to communicate findings to senior management.• Leverage cutting-edge fraud detection tools, software, and data analytics platforms to enhance the accuracy and efficiency of fraud detection processes. Stay updated on industry trends and emerging technologies to continuously improve methodologies.• Identify opportunities to enhance existing fraud prevention and detection processes. Propose and implement process improvements, automation, and streamlining efforts to optimize fraud risk management strategies.

Johor Bahru, Johore, Malaysia

Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issuesEnsures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standardsConduct necessary analyses to address client needsCommunicate resolutions to clientsDevelop and maintain client portfolio through regular calls and face to face interaction, as neededInform clients about problems (system failures, market issues) and provide regular resolution updatesAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Bachelor In Marketing With Psychology, Marketing/Marketing Management, General

Foundation Degree, Business Administration And Management, General, 3.89