Kuhendran Rajan Email & Phone Number

Calgary, Alberta, Canada

Managed a team of customer service representatives, providing coaching, training, and performance evaluations to maintain high standards of service delivery. Oversaw daily operations of the contact center, ensuring efficient handling of customer inquiries, payments, chargebacks, complaints, and requests across multiple channels. Contributed to the.

Led and held accountability for a team of supervisors, team leaders, and agents. Driving performance improvements to achieve business unit strategy and goals. Developed, implemented, and managed policies and procedures supporting the billing, credit, and potential fraud. Ensured compliance with industry standards and regulations while optimizing efficiency.

Worked closely with operational teams to ensure seamless integration of credit risk management processes into day-to-day operations. Fostered a culture of excellence, collaboration, and continuous improvement within the credit function, providing leadership and guidance to enhance processes and reduce risk exposures.Utilized data-driven insights to.

Led the development and execution of a comprehensive credit and fraud risk strategy, ensuring alignment with the company’s overall goals. Continuously drove innovation in risk management by integrating industry best practices and emerging technologies. Implemented robust controls to manage areas of credit risk, leveraging data to monitor credit risk.

Provided customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in accordance with company's service standards. Maintained positive relationships with clients, ensuring clear communication and efficient problem resolution.

Executed strategies to identify and acquire new clients in targeted industries and expansion of the client base. Established and nurtured long-term relationships with key clients, fostering client loyalty and repeat business.Conducted thorough market analysis to identify industry trends and client needs. Contributed to the formulation of the company's.