• Create offer letter package, which includes offer letter, confidentiality agreement, and other important documents to send to candidates• Main contact for conducting new hire background checks, both national and international• Manage HR and benefit processes, coordinate orientation and enrolling new employees into HRIS• Maintain current employee files, including updating data when necessary• Audit benefit information to ensure it’s up-to-date• Terminating exiting employees, including conducting exit interviews• Plan out new organization for in-house HR folders, both online and hard copies• Create HR calendar to ensure compliance• Create monthly and ad-hoc employee reports, including headcount reports for the payroll and finance team • Assist employees with any questions relating to HR• Assist in both the summer review cycle and the year-end review cycle• Assist in keeping handbook, offer letter templates, org chart, and other HR documents up-to-date• Research new platforms for org charts and performance management• Join Women at Summit committee

• Serve as primary owner of benefits and payroll processes Recruit - finding new talent to support and enhance the bank • Create, update, and manage HR & benefits processes, working within HR and benefits system ADP Workforce Now; coordinate open enrollment, enroll new employees, etc Manage a team of 3 direct reports• Create payroll reports and coordinate with ADP to streamline bi-weekly pay cycle• Create headcount reports for our finance and accounting team• Assist in full life-cycle recruitment process from phone-screening to onboarding of new employees, using BambooHR for the applicant tracking and onboarding processes• Establish, develop, and implement a broad range of HR-related processes and tools to support the company’s growth• Maintained wellness program; planned contests and organized events• Develop and maintain content, including organization charts, standardized templates and directories, for shared servers to assist in communications between different office locations• Categorize billing reports of medical, dental, vision insurance, as well as other invoices

• Owned the payroll processes for almost 500-person, global company• Initiated the payroll cycle and coordinated with ADP to streamline bi-weekly and semi-monthly pay cycle• Developed and maintained content, including headcount reports and organization charts, standardized templates, to assist in communications between different departments• Categorized and handled tax notifications sent to the company• Responsible for employee verifications• Assisted in organizing HR content and moving records from hard copies to the software system

• Served as primary owner of benefits and payroll processes for 110-person, global company• Created, updated, and managed HR & benefits processes, working within HR and benefits system ADP Workforce Now; coordinated open enrollment, enrolled new employees, etc • Created payroll reports and coordinated with ADP to streamline bi-weekly pay cycle• Created analytical benefits reports for annual open enrollment to aid in negotiations• Created headcount reports for our finance and accounting team• Partnered with the VP of Talent Management for full life-cycle recruitment process, including phone-screening, and onboarding of new employees• Established, developed, and implemented a broad range of HR-related processes and tools to support the company’s growth• Initiated and led wellness program; planned contests and sent out newsletters promoting wellness throughout the company• Developed and maintained content, including organization charts, standardized templates and directories, for shared servers to assist in communications between different office locations• Categorized billing reports of medical, dental, vision insurance, as well as other invoices• Managed all aspects of headquarters’ office matters, including ordering supplies, handling the lunch order, taking care of the mail, and other items that come up on a day-to-day basis• Organized and executed company events ranging from annual all-hands events to monthly birthday celebrations

• Assisted customers with ID Theft Protection, Technical Support and Billing issues ranging from being unable to log in to their account to having their identity stolen• Created and disseminated performance reports for Management, outlining and summarizing all customer contact and aid, within all supported channels (Phone, email)• Identified and capitalized on initial, up- and cross-sell opportunities. Personally closed hundreds of accounts for Identity Protection Services offered• Promoted identity theft protection services at outside venues• Fair Credit Reporting Act certified• Monitored and analyzed support email data for business trends, abnormalities and future areas of focus. Ensured timely ongoing communication of these recommendations with product groups to make the recommendations realities• Helped the QA team test and develop new products• Developed and maintained content for online self-help section• Trained employees on the product and services• Maintained social media for the company in both Twitter and Facebook