Kuiye Chen Email & Phone Number

Taiwan

Xinyi District, Taipei City, Taiwan

Support the Jamf products for the customers in Asia whose speaking Chinese and English.What I did in routine… - Resolve the cases assigned or escalated to my queues on ServiceNow.What projects or tasks I joined…- Get the Jamf 200, Jamf 300 certificate.What I learned… - How to gather & read sysdiagnose, record network packets on iPadOS & macOS. - How to read logs in very basic for services. - Better queries execution knowledge for MySQL. - The… Show more Support the Jamf products for the customers in Asia whose speaking Chinese and English.What I did in routine… - Resolve the cases assigned or escalated to my queues on ServiceNow.What projects or tasks I joined…- Get the Jamf 200, Jamf 300 certificate.What I learned… - How to gather & read sysdiagnose, record network packets on iPadOS & macOS. - How to read logs in very basic for services. - Better queries execution knowledge for MySQL. - The mechanism of clusters and pods managed by Kubernetes and/as microservices. - How services provide on AWS in realistic. - Configure & operate Windows Server in very basic. - Advanced shell script knowledge for macOS management with Jamf Pro. - Okta Admin fundamental operation. - How private access works.＊The 1st Technical Support team member in Taiwan! Show less

Songshan District, Taipei City, Taiwan

Support the endpoints in Taiwan office to fit the policies with ease of use.What I did in routine… - Resolve the cases listed on Zendesk or came from in-person. - Optimise configurations in Jamf Pro and Microsoft Intune.What I learned… - Google Workspace directory can sync with Microsoft Azure AD (Active Directory) through GCDS (Google Cloud Directory Sync) and on-premise AD. - How Jamf Pro manages Macs in multiple countries in realistic. - First impression… Show more Support the endpoints in Taiwan office to fit the policies with ease of use.What I did in routine… - Resolve the cases listed on Zendesk or came from in-person. - Optimise configurations in Jamf Pro and Microsoft Intune.What I learned… - Google Workspace directory can sync with Microsoft Azure AD (Active Directory) through GCDS (Google Cloud Directory Sync) and on-premise AD. - How Jamf Pro manages Macs in multiple countries in realistic. - First impression on Lark (By ByteDance), different from Slack. - How detailed authorisation can be in Apple Business Manager, Google Workspace, Jamf Pro, Microsoft Azure. - How great utilisation can be as an internal bulletin on Google Sites. - Ticket system can use for not only IT service, but also other services like HR, administration of office (“OX” as Office Experience in Klook.) etc. - Cloud management for infrastructures like firewalls, printers nowadays is existed.＊Short time but precious experience in a very young organisation but mature IT system. Klook is also “Cele8rating” during this time. Show less

Nangang District, Taipei City, Taiwan

Evaluate the 3 leading MDMs for 5 top-used platforms.What I did in routine… - Test MDMs. - Resolve the cases listed on internal GitLab.What projects or tasks I joined… - Introduced the Thunderbolt dock in meeting rooms to simplify connection with display or projector, power, speakerphone. - Compare the 3 leading MDMs — Jamf Pro, Microsoft Intune, VMware Workspace ONE UEM. - Set the profiles or policies in MDMs for the 5 top-used platforms — Android (GMS)… Show more Evaluate the 3 leading MDMs for 5 top-used platforms.What I did in routine… - Test MDMs. - Resolve the cases listed on internal GitLab.What projects or tasks I joined… - Introduced the Thunderbolt dock in meeting rooms to simplify connection with display or projector, power, speakerphone. - Compare the 3 leading MDMs — Jamf Pro, Microsoft Intune, VMware Workspace ONE UEM. - Set the profiles or policies in MDMs for the 5 top-used platforms — Android (GMS), iOS, iPadOS, macOS, Windows. - Set the automation for computers in MDMs using scripts — PowerShell, Shell Script. - Accomplish the access management with MDMs like Aruba ClearPass with Jamf Pro, Azure AD with Microsoft Intune.What I learned… - Thunderbolt 4 is not fully downward compatible with Thunderbolt 3. - How Apple Platforms & Apple Business Manager with VMware Workspace ONE UEM. - Apple Volume Purchase in Apple Business Manager with MDMs. - The device management protocol — SyncML. - PowerShell for Windows with MDMs deployment. - Managed Google Play for MDMs. - Type of Android device management.＊KKCompany is the parent company of KKBOX in this time. Show less

Nangang District, Taipei City, Taiwan

Optimise the IT Service operation or processing.What I did in routine… - Resolve the cases listed on internal GitLab. - Plan & process the projects depend on the OKRs.What projects or tasks I joined… - Research the ITIL and the relationship of ITSM, ITAM, DevOps. - Research the FIPS. - Research the zero-touch deployment for Apple Platforms & Windows. - Setup the Apple Business Manager with Azure AD authentication. - Research the Windows Autopilot.… Show more Optimise the IT Service operation or processing.What I did in routine… - Resolve the cases listed on internal GitLab. - Plan & process the projects depend on the OKRs.What projects or tasks I joined… - Research the ITIL and the relationship of ITSM, ITAM, DevOps. - Research the FIPS. - Research the zero-touch deployment for Apple Platforms & Windows. - Setup the Apple Business Manager with Azure AD authentication. - Research the Windows Autopilot. - Test & evaluate the Jamf Pro for macOS with Jamf Connect & Azure AD authentication. - Test & evaluate the Microsoft Intune for macOS & Windows. - Complete & update the Software Usage Policy documentation & presentation. - Use Python to connect to Google Cloud to extract & analyse the calendar events in Google Workspace. - Research a SSO solution — Okta.What I learned… - What the framework in management, processing, security is. - The MDMs with zero-touch deployment mechanism. - The SSO sign-in in Azure AD. - How Conditional Access can only allows compliant devices to access in Azure AD.＊KKCompany just rebrand from KKBOX Group which was expended from KKBOX in this time. Show less

Zhongshan District, Taipei City, Taiwan

Support the endpoints in Taiwan office to fit the highly security policies with ease of use.What I did in routine… - Resolve the cases listed on ServiceNow. - Reinstall or configure the computers with PXE, Symantec Endpoint, Symantec Agent, Dell Command Update. - Configure & manage the Apricorn Security Key. - Equip or set the office automation with ClickShare, Jabra speakerphones, Avaya or Nortel IP phone etc. - Maintain printers address book and user code. -… Show more Support the endpoints in Taiwan office to fit the highly security policies with ease of use.What I did in routine… - Resolve the cases listed on ServiceNow. - Reinstall or configure the computers with PXE, Symantec Endpoint, Symantec Agent, Dell Command Update. - Configure & manage the Apricorn Security Key. - Equip or set the office automation with ClickShare, Jabra speakerphones, Avaya or Nortel IP phone etc. - Maintain printers address book and user code. - List & update inventory of equipments.What projects or tasks I joined… - Assist to change or upgrade all computers to Windows 10. - Assist to change all computer to USB C to use 1 port for casting, charging, networking. - Assist to set Cisco Meraki.What I learned… - Update the firmwares for computers’ components like BIOS, touchpad etc. can low the most errors caused in Windows. - Zero-touch provision for networking is in trending. Show less