Kujuan Gilbert Email & Phone Number

Respond to requests for technical assistance via phone, emails, and in personDiagnose and resolve technical hardware and software issuesServer/Printer/Network Maintenance – Tier 1 SupportResearch questions using available information resourcesFollow standard help desk proceduresRedirect and escalate problems to correct resourceBe a liaison between users/subsidiaries and system administratorsTrack and route problems and requests and document resolutionsInform management of recurring problemsStay current with system information, changes, and updatesUpdate the latest version of the user manual and procedureFollow up with customers to ensure the issue has been resolved

Silver Spring, Maryland, United States

Create Standard Operating Procedures (SOPs) for staging and deploying new laptops.Image new Windows laptops with a standardized image and install non-standard applications requested by users.Encrypt laptops with McAfee ePO.Add laptops to an Active Directory Domain and troubleshootTag new laptops with property tags and enter data into a property management system.Communicate with end users, following established processesSchedule laptop transition with end user via appointment slotsDeploy and/or mail imaged laptops to end users.Perform printer set up, if needed.Supporting customers with the transitioning to their new laptop by assisting with first time login, performing a joint QA check, and transferring data from the old laptop.

Upper Marlboro, Maryland, United States

Atlanta, Georgia

Germantown, Maryland, United States

Kennesaw, Georgia

Montgomery, Alabama