Kurt Kilgore's Location
Raleigh, North Carolina, United States, United States
Kurt Kilgore's Contact Details
Kurt Kilgore work email
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About Kurt Kilgore
I am an experienced professional services executive who has successfully led both small and large teams for enterprise software vendors, Big 4 consultancies, and start-ups. My passion is to build organizations to scale, and I have done so repeatedly throughout my career, including consulting services, training, managed services, custom development, customer success, and global delivery. I have enjoyed ongoing success in my career as a result of balancing big ideas with the willingness to get my hands dirty in execution. I offer a global perspective, having managed teams all over the world. Peers describe me as inspirational, ethical, practical, reliable, and a natural leader.I currently lead the global professional services organization for Celonis, the #1 Process Mining and Execution Management solution on the market, and am focused on scaling our capabilities in services sales, services delivery, people development, partner enablement, and operational efficiency.
Kurt Kilgore Work Experience Details
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Svp, Global Professional ServicesKantata Oct 2023 - PresentIrvine, California, UsThe Kantata Cloud for Professional Services™ is a powerful collection of resource management, financial management, project management, team collaboration, business intelligence, integration, and workflow automation functionality that optimizes resources and elevates operational performance. Kantata is purpose-built to meet the unique needs of professional services firms so they can field the best team, every time and see up-to-the-minute progress against timelines and budgets, so projects run smoothly, predictably, and profitably. -
Svp, Professional ServicesCelonis Nov 2020 - Oct 2023New York City, New York, UsCelonis is the market leader in AI-enhanced Process Mining and Process Excellence. Celonis helps companies in every industry remove friction from critical business processes and improve execution. The system knows how processes really run, senses friction in real time, and acts with intelligent automation and recommendations. Companies around the world, including Siemens, Uber, Citi, Coca-Cola, and Vodafone, have harnessed the power of Celonis to drive execution and outcomes, generating millions of dollars in value. -
Vice Presdent, Global Professional ServicesFinancialforce Sep 2018 - Oct 2020San Jose, California, UsI led the professional services organization at FinancialForce, a top enterprise Cloud ERP and Professional Services Automation software company. To enable rapid growth, I focused on scaling our capabilities in services sales, service delivery, customer adoption, customer training, people enablement, and operational efficiency. I partnered closely with our sales, product, channel, and customer experience teams to provide our customers with a seamless and high value customer experience.• Co-led development and execution of ACCELERATE, our end-to-end customer lifecycle experience strategy that helped customers implement our solutions faster, leverage best practices, accelerate time to value, and drive increased adoption • Improved customer success outcomes, renewal rates, and NPS scores by delivering higher quality implementations in less time, followed on by a set of post go-live service offerings, such as hypercare, health checks, reporting and analytics, and upgrades • Helped drive top line license growth through improved relationships and early engagement with our sales teams• Delivered sustained financial growth and predictability, balancing revenue and margin targets with investments needed for growth • Upskilled and grew team through disciplined performance management and improved talent acquisition processes• Created a truly global team through standardization of processes and methodology, resource sharing, and increased cross-regional initiatives. -
Vice President, Professional Services (North America)Financialforce Aug 2017 - Aug 2018San Jose, California, UsLead our NA and APAC professional services strategy, sales, delivery, and team.• Restructured and stabilized the team, creating a foundation for growth• Hired and developed new leaders, creating a culture of performance and accountability.• Partnered closely with other customer experience teams to ensure a cohesive customer engagement strategy, resulting in fewer escalations and higher customer satisfaction scores
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Vp, Practice Services (Solution Centers)Ca Technologies 2008 - Aug 2017San Jose, California, UsI built and led a 120-person team for CA Services called Global Delivery. As the general manager of the team, I was responsible for every aspect of the organization, including sales, delivery, financials, operations, strategy, recruiting, people management, partner management, and quality assurance. I managed services solution centers in North America, South America, Europe, and Asia and was responsible for the following:• Extended CA software capabilities through configuration, customization, integration, and business intelligence to meet the business needs of our customers• Packaged a subset of these extensions as a catalog of best practice solutions for sale to our customers• Lowered the overall cost of delivering quality implementation services to our customers by leveraging a blended onshore-offshore delivery model• Delivered managed services to customers to provide ongoing engagement and improved solution adoption• Provided an affordable and efficient method for upgrading customers’ software through a remote upgrade factory• Managed a team of customer success managers to help streamline customer engagement with the CA team -
Director, Practice ServicesCa Technologies 2005 - 2008San Jose, California, UsFrom July 2007 - June 2008, I helped build the Global Delivery team from scratch, pulling together top technical resources from other practices and hiring our first consulting resources in Hyderabad, India. I was heavily involved in defining and implementing the systems, processes, methodologies, and financial models required to start up this services organization within the larger organization.From July 2005 - June 2007, I managed all business operations for CA Clarity PPM professional services and education services in North America and Asia Pacific, including the following:• Dotted line management of 100 Engagement Managers, Delivery Managers, Project Managers, Consultants, and Operations staff throughout North America.• Recruiting, hired 30 consultants in 90 days at one point to scale the team• Budgeting• Professional development & readiness• Packaged solution offerings• Creation and management of Clarity hosting business• Partner enablement and management• Resource management• Financial & operational reporting
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Director, Services OperationsNiku 2003 - 2005UsNIKU was a start-up enterprise software company in the project and portfolio management space that went public in 2001 and was purchased by CA Technologies in 2005.• Responsible for managing all business operations for Services, Education, and Support in North America, Europe, and Asia Pacific• Directed the recruiting effort during our high-growth period, resulting in the recruitment of over fifty highly skilled managers and consultants• Worked closely with Finance to develop and manage quarterly budgets, revenue targets, and comp plans• Responsible for the overall resource management, including the collection and analysis of staffing, utilization, realization, and leverage metrics.• Authored a robust implementation methodology for NIKU's enterprise software products and managed its upkeep to keep it current with new products and releases -
Consulting ManagerNiku 1999 - 2003Us• Responsible for sales and delivery of services for the western half of North American Professional Services, which included three managers and twenty consultants.
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Project ManagerNiku 1999 - 1999Us• Responsible for managing Niku software implementations throughout North America.
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ManagerErnst & Young 1995 - 1998London, Gb• Rated in the top 10% of my peers in the annual review process three consecutive years. Promoted to manager one year ahead of schedule, as a result of consistent superior performance.• Led functional teams in start-to-finish global implementations of SAP. Responsibilities included: requirements gathering; process analysis, documentation, and reengineering; SAP design, configuration, and integration; unit and system testing; development of training materials, and subsequent training of end users; defining cut-over activities; and managing all of the above activities and resources in a project plan.
Kurt Kilgore Skills
Enterprise Software
Professional Services
Saas
Integration
It Strategy
Business Intelligence
Cloud Computing
Clarity
Pre Sales
Program Management
Agile Project Management
Pmo
Enterprise Architecture
Product Management
Project Portfolio Management
Business Process
Business Analysis
Management
Resource Management
Solution Architecture
Project Management
Requirements Analysis
It Service Management
Crm
Sdlc
Software Project Management
Business Alliances
Managed Services
Security
Pmp
It Management
Virtualization
Solution Selling
Governance
Partner Management
Agile Methodologies
Itil
Software Development
Vendor Management
Salesforce.com
Identity Management
Sales Enablement
Oracle
Service Delivery
Service Management
Software Industry
Microsoft Sql Server
Go To Market Strategy
Team Leadership
Data Center
Kurt Kilgore Education Details
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UclaCommunications
Frequently Asked Questions about Kurt Kilgore
What company does Kurt Kilgore work for?
Kurt Kilgore works for Kantata
What is Kurt Kilgore's role at the current company?
Kurt Kilgore's current role is Global Professional Services Leader.
What is Kurt Kilgore's email address?
Kurt Kilgore's email address is kurt.kilgore@ca.com
What is Kurt Kilgore's direct phone number?
Kurt Kilgore's direct phone number is +163188*****
What schools did Kurt Kilgore attend?
Kurt Kilgore attended Ucla.
What skills is Kurt Kilgore known for?
Kurt Kilgore has skills like Enterprise Software, Professional Services, Saas, Integration, It Strategy, Business Intelligence, Cloud Computing, Clarity, Pre Sales, Program Management, Agile Project Management, Pmo.
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