As the Chief Executive Officer at switchovr, I lead the company in simplifying IT complexities, delivering measurable results, and empowering businesses to turn challenges into growth opportunities. With a strong focus on scalability and innovation, I have driven the transformation of how businesses approach IT. • Implemented strategies to simplify IT complexities and deliver measurable results• Empowered businesses to turn challenges into growth opportunities• Led the transformation of how businesses approach IT, focusing on scalability and innovation

• Lead a team of top-tier experts in handling critical CAP issues and C-level escalations, delivering successful resolutions and showcasing unparalleled technical expertise.• Founded and shaped VSET, creating an unstoppable force dedicated to resolving complex technical issues and providing effective solutions for all challenges faced.• Managed global TAC, VISE, VSET, Field Services, and oversaw technical training and onboarding for Cisco, partners, and suppliers, ensuring alignment and excellence across all teams.• Collaborated and built an exclusive powerhouse team boasting over 350 years of combined experience, tackling and overcoming the most challenging technical issues throughout Cisco with precision and expertise.

• Managed VISE and Cisco Dedicated Field Engineers, leading to the formation of VSET, a top tier technical team at Cisco.• Made history with the first ever Cisco branded field engineers and vehicles across America ensuring successful impact and operational efficiency. Making a real impact with onsite presence. • Developed strategic plans and implemented processes to optimize service logistics and enhance customer satisfaction.