Kulbir Nagra Email & Phone Number

Birmingham, England, United Kingdom

🔹Spearheaded a cross-functional, international team, orchestrating collaboration with multiple external vendors and diverse departments to pioneer a transformative digital initiative for a critical governmental agency, serving over 10,000 users.🔹Enacted and coached Agile/Scrum methodology for the program, optimizing workflow efficiencies and boosting velocity by 15%, driving the successful execution of key initiatives.🔹Within a tight two-week timeframe, I championed the development of innovative IT delivery strategy. This resulted in prioritising and delivering business value within our current timelines, all while adhering to budget constraints, with a sharp focus on achieving the highest-value objective for maximum impact

Birmingham, England, United Kingdom

🔹 Led a global cross-functional team in delivering new business applications and an ERP system for 600+ internal users with over 5000+ external users/clients in 18 months. Reducing Operating costs by 7%, saving £6m per annum through business transformation and a positive customer experience.🔹 Responsible for all new IT projects and application enhancements throughout Europe and delivery of a new system change framework encompassing clear change identification and assessment, technical design review and governance and stakeholder communications and sign off.🔹 Improved change/delivery efficiency by 30% by creating new working environments and strategies by collaborating with multiple parties from senior management to user level.🔹 Implemented new processes to enhance the user stories deliverables are prioritized, to add value and seek opportunity for further growth. 🔹 Accountable for managing project plans/roadmaps/vision from conception to delivery, including reporting to all stakeholders including directors to customer level. 🔹 Facilitated network and infrastructure rationalization and closure working with international parties.

Birmingham, United Kingdom

🔹 Delivered multiple European transformational IT projects (budgets between £45k to £2m), applying strategic governance to project delivery and ownership, working closely with, and reporting to, the multiple director’s, delivering change throughout the business.🔹 Implemented a new software application for a key operational department, reducing overheads by 40% equating to a £3m per annum through key strategic change 🔹 Providing product and technology expertise across all business units, across Europe. By function in order to support internal, corporate and business led systems development and implementation.🔹 Responsible for managing and coordinating European wide system/application upgrades. Ensuring the correct approach and creation of the upgrade plan is appropriate for the level and risk of change being undertaken. 🔹 Launched New Technologies to enhance the customer journey and improve customer satisfaction by 25% 🔹 Recruited and Managed a systems delivery/testing team which allowed me to coordinate testing resource, manage risk, through issue identification, tracking and resolution of developed solutions.🔹 Produced strategic accredited ISO27001 processes which include software release process, system implementation policy, maintenance policy and corrective improvement processes.🔹 Supporting the Programme Management team, Key business stakeholders in facilitating a collaborative, knowledge rich, team orientated approach to designing innovative and creative technology and business process solutions that meet the business needs. 🔹 Accountable to produce and share documentation on system design, testing and upgrade progress and report on issue identification and resolution.

National

🔹 Accountable for 8 national account customers as the core central relationship between the external stakeholders and internal parties🔹 Responsible for account profitability, customer retention and potential additional revenue opportunities (ranging between 200k- £5 mil)🔹 Create and oversee Service Level Agreements, whilst exceeding revenue targets and identifying additional revenue opportunities🔹 Ensuring Key Performance Indicators are not only shared with key stakeholders, but ensuring the clear communication, therefor the data is interpreted to ensure deliverables can be achieved before and “real” effect has taken place to the project, (ensuring budgets and timescales are the least effected)🔹 Frontline business customer facing on a day to day basis – working within customer head office’s on a weekly basis. Weekly Site visits to key stakeholders/suppliers and future prospects🔹 Showcasing our vision, value to the customers, provide them with the solutions to make their business more effective. As part of the story telling process, improving and building on relationships with the client, and if required customer factory visits and national convention shows.

National

🔹 Accountable for managing a national online fleet management system linked to 25 national companies, 100 service staff and 500 national engineers🔹 Managed and trained a team for development whilst working with a project for process developmentAssisted in launching and product developing a new product nationally – whilst managing a small team🔹 Provide new analysis reports/KPI/ for 11 national corporate sites, each report broken down to extensive detail including sales and profit/loss details🔹 Project managed the analysis, design and implementation of a new end to end sales process for a national account. Saved resource’s and improved revenue sold over 120 new units, with an improved turn over for deliverables.🔹 Creation, management and coordination of a delivery schedule for 180 national sites on weekly/monthly basis, including management and rollout of training requirements and client feedback.🔹 Project managed a national charity event with over 25 national companies attending.🔹 Coordination of activities, resources, equipment, and information, strategic business plan development and profit generation