Kuldeep Bhatt Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

New Delhi Area, India

Channel Service Sales - All India

Noida Area, India

Manage Service Operations for PAN India & South Asia.Key responsibilities --Service Sales To deliver profitable Service Sales business from existing and new customers as per defined profit plan thru different revenue streams are AMC contracts, Replacement Batteries, retrofit solutions, Accessories, Software Solutions etc. Responsible for P & L of service department To meet Profit Plan and deliver overall margin of more than 25%.Service Delivery Channel Service… Show more Manage Service Operations for PAN India & South Asia.Key responsibilities --Service Sales To deliver profitable Service Sales business from existing and new customers as per defined profit plan thru different revenue streams are AMC contracts, Replacement Batteries, retrofit solutions, Accessories, Software Solutions etc. Responsible for P & L of service department To meet Profit Plan and deliver overall margin of more than 25%.Service Delivery Channel Service Management- Manage Service delivery for single phase product series thru more than 100 Service partners across India.  Direct Service Management: - Mange 24X7 Service delivery , Installations and Projects for highly crticial Three Phase UPS product series and rectifiers. Technical repair center –Manage Level 4 TRC to repair Single Phase PCBs and Rectifiers.Service Operations Manage a Team of more than 100 On-roll and contract employees. Service Logistics – Spares planning, purchase, and reverse logistics, warranty /AMC consumption control for a service volume of approx. 3000 Service requests in a month Order Management - Sales order entry, contract orders, schedule maintenance planning, Purchase orders, Service claim pertaining to service operations Helpdesk Operations –Call centre operations for install base of more than 90,000. Call logging, assignment, updation, customer feedback and escalation handling ASP Management – ASP appointment, Trainings, Claim and Inventory management Show less

• ASP Management- Responsible for the overall service operation/escalation handling/service policy implementation for Northern region.• Service Delivery -Responsible for Service Deliveries as per SLA, Logistic Planning for ASP and claim handling for the Service Partners• Technical competency development planning for ASP/Company engineers/Technicians• Identifying new ASP/ASP Stock Tracking /ASP Audits/Service Delivery monitoring and spare consumption auditing• Enterprise sales… Show more • ASP Management- Responsible for the overall service operation/escalation handling/service policy implementation for Northern region.• Service Delivery -Responsible for Service Deliveries as per SLA, Logistic Planning for ASP and claim handling for the Service Partners• Technical competency development planning for ASP/Company engineers/Technicians• Identifying new ASP/ASP Stock Tracking /ASP Audits/Service Delivery monitoring and spare consumption auditing• Enterprise sales support for three phase MGE /APC UPS• Project handling for defined territory. Show less

 Managing Direct service operations for Delhi & NCR and Chandigarh with a base of approximately 3000 contract machines with a team of 3 TSMs/28 engineers and one logistic executive Co-ordination with corporate office and dealers for service support to customers and key program me implementation Planning and achieving targets for service revenue, service deliverables and consumption of spares Coordinating services for Major /Global accounts as a team with sales business… Show more  Managing Direct service operations for Delhi & NCR and Chandigarh with a base of approximately 3000 contract machines with a team of 3 TSMs/28 engineers and one logistic executive Co-ordination with corporate office and dealers for service support to customers and key program me implementation Planning and achieving targets for service revenue, service deliverables and consumption of spares Coordinating services for Major /Global accounts as a team with sales business managers Responsible for key service deliverables, contract renewal/new contracts and revenue Performance Revenue and appraisals for all team members. Show less

Pgdba, Operations

Engineering, Electrical, A1