Astute and dynamic professional with over 22 years of demonstrated success in managing a diverse range of projects in the ITES / KPO / BPO / BPM verticals.Currently spearheading critical projects while leading a team of 150+ associates/team leads/APMs at SunTec Web Services Pvt. Ltd. as Sr. Project Manager.Proven track record of facilitating an end-to-end completion of projects, ensuring optimal performance and client satisfaction.Hands-on experience in managing ESG, US Healthcare/Medical Billing/RCM projects, US Mortgage and Real Estate Data processing projects, Data conversion & and mining projects, Data management, Lead generation, Web research and analysis projects, Transaction processing projects, etc.Proven skills in people management, proficient in managing widely divergent projects within agreed cost/timelines/SLAs.Received accolades for seamlessly transitioning projects for international clients around the globe.Strong team motivator and facilitator, fostering an atmosphere that motivates highly talented professionals to balance high-level skills with maximum productivity.A zeal to learn and an urge to excel.
Listed skills include Quality Assurance, Team Management, Mis, Bpo, and 46 others.