Experience of gathering information and data from customer for configuring the foundation data in the system.Responsible for application and data administration of BMC Remedy Action request System.Knowledge of installation of AR System and ITSM applications suitesConfiguration of foundation data in Remedy AR SystemExperience in importing/configuring bulk foundation data using Data Import tool and Unified Data Management tool.Configuration / Troubleshooting of AR Email Engine.Configuration / Troubleshooting of AR Approval Server Engine.Experience in building complex workflows ( Active Links / Filters / Escaltions ) to meet customer requirements.Configuration of BMC Knowledge Mangement to meet customer requitement.Configuration of BMC Service Request Management ( Creation of AOT/PDT/SRD ) to meet customer requirements.Experience in creating Custom approvals for BMC Service Request Management.Experience in configuring approvals and data for BMC Change Management and BMC Release Management.Experience in configuring BMC Service Level Management. Creation of Service Targets , Business Entity , Business Time segments (Service windosw)Experience in creation of Service Target with dynamic Service windows/Goal hoursInvolved in Performance Tuning of the AR Servers (Management to Threads/Memory Utilization/Resource Utilization)Proficient in designing queries to fetch Data report from different AR System forms.Perform daily server Health check and analyze logs to identify issues ( includes AR Servers and Mid-Tier Servers)