Operations And Support Manager
Current• Overseeing customer service operations with a focus on professionalism and efficiency.• Managing and optimizing product catalogs, ensuring accurate and compelling product information.• Organizing products logically for easy navigation and searchability.• Crafting and enhancing product descriptions and titles to boost customer appeal.• Setting up and managing digital catalogs on websites or e-commerce platforms.• Collaborating with manufacturers to streamline operations and enhance product offerings.• Engaging with clients for project management, ensuring successful outcomes.• Facilitating communication with exporters to optimize business relationships.• Proactively addressing issues to drive continuous improvement.• Supervising team• Providing constructive feedback to enhance team performance.• Offering training to team members for skill development.• Order Management : Entry/ follow-up (stocks, restocking, etc.), purchasing Orders.• Quality Control• Analyzing and responding to client feedback• Collaborating with team members through facilitating knowledge sharing sessions to enhance collective understanding of processes and systems.• Providing assistance to teammates with complex tasks or challenging customer inquiries, ensuring smooth operations.
