I have a Bachelor of Science Degree in IT which has provided me with a rich knowledge base directly related to this position, and I have also completed a course & certification in AWS SA, Salesforce.com (ADM – 201), ITIL4, ITIL V3, ITIL-SO & completed 35 PDU’s for PMP .I have considerable experience in working. Through my education and experience, I have developed strong supervisory and leadership skills and excellent communication skills.Operational Skills:• Use of COBIT in Technology Audit and General Security Controls as well as Information Security Practitioner / Trainer on topics of IT service & security management / Compliance and Governance best practices.• Accountable for the complete Incident Management / Problem management / Change management process• Manage a continuous Process Improvement plan for ITSM.• ITIL based Delivery of IT related Services• Monitoring (Internal & External)• Digital Transformation.