Niccolo Tubadeza Email & Phone Number

A charismatic and results-oriented IT professional, I leverage my strong analytical and problem-solving skills to deliver effective solutions. I thrive in collaborative environments, utilizing my exceptional teamwork and leadership abilities to achieve success. My passion for IT lies in utilizing logical reasoning and organizational skills to identify opportunities and implement solutions that benefit my team and the organization.- Proficient in English and Filipino- ITIL v3 and HDI Certified - ITIL Service Desk Knowledge Process Creation and Management (ServiceNow, Samanage, RightAnswers)- MS Office 365 Usage, Break-fix, Optimization, Enterprise Administration - PC Repair, Optimization, Maintenance, Part-exchange and Assembly- Windows 7-10 Installation, Optimization and Troubleshooting- Active Directory Account, Group, Modification and Maintenance - Cisco Applications (AnyConnect VPN, WebEx, Jabber, IP Communicator, Finesse) – Installation, Maintenance and Troubleshooting - Browsers (Chrome, Firefox, IE and Safari) – Installation, Optimization and Troubleshooting - Incident Ticket – Creation, Categorization, Prioritization and Escalation - Major Incident Management - Experience in handling multiple ITSM Platforms (ServiceNow, Samanage, Cherwell, Remedy)- Airwatch Administration