Kulpreet Singh Email & Phone Number

Brampton, On, Ca

Gurgaon, India

• Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas.• Monitored and created control reporting to track performance of system and process integrity, internal workflows and SLAs.• Worked with internal team members to provide quick resolutions for customers escalations.• Identified areas of weakness and recommended or implemented process improvements.• Liaised with customers, technical team and management to better understand customer needs and recommend appropriate solutions.• Trained new personnel regarding company operations, policies, and services guides.• Providing the trainings to staff about customer satisfaction and handling customer queries.• Reduced process inconsistencies and effectively trained team members on best practices and protocols.• Investigated and resolved customer inquiries and complaints quickly.• Assisted customers by listening closely, finding solutions to problems and makingrecommendations based on extensive product knowledge.• Making and improving the processes to generate good revenue for company.• During visits to service locations doing random auditing related to accounting, service products and customer satisfaction queries.

Ludhiana Area, India

• Gained knowledge of standard equipment, including manufacturer repair guidelines.• Providing the service for Apple Products like Mac, iPhone, iPad, iPod and Apple Watches.• Explained diagnostic findings to customers and outlined repair or service options.• Demonstrated increased knowledge of company products and equipment to customer.• Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.• Increased customer satisfaction and repeat business by providing resolutions to Apple• customers and protecting company reputation and loyal client base.• Work towards operational improvements that resulted in significant savings and improved profit margins.• Works within the timelines to provide satisfactory service to corporate clients.

Bachelor Of Science Information Technology, Information Technology

Diploma In Computer Hardware & Networking, Information Technology

Higher Secondary