Kuwar Kuldeep Veer Vikram Singh Email & Phone Number

Noida, Uttar Pradesh, India

● Collaborated with product managers, business stakeholders, and fellow engineers to design and incorporate infrastructure optimization solutions to reduce SLA breach.● Improved engineering standards, and process by introducing performace dashboards, infra dashboards, application dashboards and automation.● Migration of applications from Docker, ECS to Kubernetes to meet SLI & SLO.● More than 50% reduction of repeating issues through trend analysis andoptimization startegies.● Re-engineered application and server observability stack based on New Relic,Grafana, Promethues.

Noida, Uttar Pradesh, India

● Responsible for the Infrastructure availability, performance & cost optimization.● Maintain high degree of response time according to SLA for incidents and P1 calls.● Developed automation tools based on ansible for managing multi-cloudinfrastructure.

Noida, Uttar Pradesh, India

● Improved customer satisfaction on weekly and monthly reporting through transparent metrics and trends.● Administering Infrastructure with DevOps strategies and tools (Jenkins, Terraform, Git, AWS).● Handling incidents related to application performance, infrastructure bottlenecks to restore service within specified SLA, SLO.

Noida, Uttar Pradesh, India

DevOps

Lucknow, Uttar Pradesh

• Responsible for planning, maintenance and troubleshooting of Windows and Linux Servers. • Decreased network downtime through optimization strategies and load-balancing. • Setup network, server and application monitoring system using open source tools (PRTG, Solarwinds). • Proposed VoIP and Thin-Client infrastructure to reduce expense and improve administration. • Defined policies to measure user’s productivity; implemented policies as per Security Compliance in Active Directory Group Policy. • Fixed permission security vulnerabilities of shared folders and optimized backup procedures to recover from accidental deletion. • Optimized server efficiencies through the use of virtualization and cloud technologies (Hyper-V, ESXi, AWS) • 24x7 technical support for offshore teams and remote workers based in the US region.

Gurgaon, Haryana

Tool used: Vivantio • Responsible for network or services incident isolation, reporting, escalation and resolution. • Troubleshoot VoIP Services, Cisco IP Communicator and IP phone issues. • Work with International telecom carriers (Level3, AT&T, Sprint, Centurylink, Bell, PLDT, Magna5, InContact, Zayo, Cologix, etc.) techs for issue isolation, identification and resolution. • Managing monitoring tool (SolarWinds-Orion) for device monitoring, health check and alerting. • Log extraction, analysis and reporting of WAN routers for unexpected behavior or outages. • Planning and reporting of Voice and other services usage trend to ensure minimal downtime. • Closely work with the Security team to analyse security threat and isolation.

Gurgaon, India

Tool used: Jira • Maintain multiple ticket queues including tracking and executing support and escalated tickets. • Perform and utilization analysis of Internet Leased Lines. • Responsible for network device installation and configuration. • Successfully delivered infrastructure monitoring and alerting solution (PRTG) to client for upto 500 nodes. • Deployed VoIP infrastructure (Asterisk based) in local offices for upto 100 users to replace EPBX. • Responsible for VM deployment, health monitoring and capacity planning in AWS, Hyper-V. • Remote Support for various branch offices based in India and the US. • Written KB articles on VoIP, Windows Server, Network management, virtualization and troubleshooting.

Postgraduate Degree, Devops, A

Master'S Degree, Network Technologies & Management, A

Activities and Societies: Parivartan Sandesh - NGO Masters of Science - Network Technology and Management

Bachelor'S Degree, Information Technology, A

Activities and Societies: CCNA Routing and Switching, CCNA Voice CCNA training and related work

Diploma, Computer Science And Engineering, 6.8 (Cgpa)

Activities and Societies: E-Library for Public Library Automation. Ad-Server for revenue increment of Ad-Agencies. Anti-Collision Vehicle.

High School, Computer Science, Social Science, Maths, Science (Pcm), Vedic, Hindi, English, A

Activities and Societies: Sports, Parade, Prayer, Meditation and Computer education Studies vedic science, social science, maths, physics.