Kuwar Kuldeep Veer Vikram Singh Email & Phone Number

Noida, Uttar Pradesh, India

• Collaborated with product managers, business stakeholders, and fellow engineers to design and incorporate infrastructure optimization solutions to reduce SLA breach.
• Improved engineering standards, and process by introducing performace dashboards, infra dashboards, application dashboards and automation.
• Migration of applications from Docker, ECS to Kubernetes to meet SLI & SLO.
• More than 50% reduction of repeating issues through trend analysis andoptimization startegies.
• Re-engineered application and server observability stack based on New Relic,Grafana, Promethues.

Noida, Uttar Pradesh, India

• Responsible for the Infrastructure availability, performance & cost optimization.
• Maintain high degree of response time according to SLA for incidents and P1 calls.
• Developed automation tools based on ansible for managing multi-cloudinfrastructure.

Noida, Uttar Pradesh, India

• Improved customer satisfaction on weekly and monthly reporting through transparent metrics and trends.
• Administering Infrastructure with DevOps strategies and tools (Jenkins, Terraform, Git, AWS).
• Handling incidents related to application performance, infrastructure bottlenecks to restore service within specified SLA, SLO.

Noida, Uttar Pradesh, India

DevOps

Lucknow, Uttar Pradesh

• Responsible for planning, maintenance and troubleshooting of Windows and Linux Servers.
• Decreased network downtime through optimization strategies and load-balancing.
• Setup network, server and application monitoring system using open source tools (PRTG, Solarwinds).
• Proposed VoIP and Thin-Client infrastructure to reduce expense and improve administration.
• Defined policies to measure user’s productivity; implemented policies as per Security Compliance in Active Directory Group Policy.
• Fixed permission security vulnerabilities of shared folders and optimized backup procedures to recover from accidental deletion.

Gurgaon, Haryana

• Tool used: Vivantio
• Responsible for network or services incident isolation, reporting, escalation and resolution.
• Troubleshoot VoIP Services, Cisco IP Communicator and IP phone issues.
• Work with International telecom carriers (Level3, AT&T, Sprint, Centurylink, Bell, PLDT, Magna5, InContact, Zayo, Cologix, etc.) techs for issue isolation, identification and resolution.
• Managing monitoring tool (SolarWinds-Orion) for device monitoring, health check and alerting.
• Log extraction, analysis and reporting of WAN routers for unexpected behavior or outages.

Gurgaon, India

• Tool used: Jira
• Maintain multiple ticket queues including tracking and executing support and escalated tickets.
• Perform and utilization analysis of Internet Leased Lines.
• Responsible for network device installation and configuration.
• Successfully delivered infrastructure monitoring and alerting solution (PRTG) to client for upto 500 nodes.
• Deployed VoIP infrastructure (Asterisk based) in local offices for upto 100 users to replace EPBX.

Postgraduate Degree, Devops, A

Master'S Degree, Network Technologies & Management, A

Activities and Societies: Parivartan Sandesh - NGO Masters of Science - Network Technology and Management

Bachelor'S Degree, Information Technology, A

Activities and Societies: CCNA Routing and Switching, CCNA Voice CCNA training and related work

Diploma, Computer Science And Engineering, 6.8 (Cgpa)

Activities and Societies: E-Library for Public Library Automation. Ad-Server for revenue increment of Ad-Agencies. Anti-Collision Vehicle.

High School, Computer Science, Social Science, Maths, Science (Pcm), Vedic, Hindi, English, A

Activities and Societies: Sports, Parade, Prayer, Meditation and Computer education Studies vedic science, social science, maths, physics.