Kulthida Sukpopet, Pmp®, Mba Email & Phone Number

Bangkok, Bangkok, Th

Bangkok City, Thailand

- Responsible for presales, project management and delivery- Key responsibilities included customer engagement, solution design, technical support, proposal development, and sales collaboration

Thailand

- Developed business process to streamline operations for customer success objectives and the business continuity plan (BCP) to outline ways to minimize risks from unforeseen circumstances in collaboration with 18 key stakeholders, achieving a 95% business continuity score.- Developed a high-performance team using the Leadership framework, winning the first place award in the Leadership Greatness Implementation Program among 30 candidates and becoming a trusted advisor, both internally and externally.- Led a 5-member team in developing a customer escalation management procedure.- Resolved customer escalation cases for global Cloud, Retail, and Original Equipment Manufacturing (OEM) clients, achieving solutions within 14 to 28 days using the 8D problem-solving methodology.- Managed the Customer Performance & Issue Management project, achieving 30% proactive issue detection within 6 months using data analytics framework. - Spearheaded the Customer Configuration Management project, digitizing the customer configuration article inspection, resulting in an improvement of 60% cycle time and 95% product rework. - Orchestrated the Machine Learning Framework to predict product performance in the field, leading to 40% field performance improvements. - Leveraged KNIME, Tableau, and PowerBI, crafting the real-time business intelligence dashboard.

- Managed 4 engineers for 5 products for 8 key enterprise segments and 4 desktop segment clients, achieving 80% customer experience score on both segments.

- Spearheaded the analysis of the monthly integration Defects Per Million Parts (DPPM) report in a cross-functional team of 10+ members, collaborating with the Failure Analysis team to identify and address root causes, resulting in a turnaround of the DPPM metric to the acceptable range.- Directed the customer performance management of 3 products for 8 enterprise segment clients, achieving an 87.5% customer quality competitive score within 18 months.

- Managed 3 key customers, starting from customer requirements until working with a cross-functional team of 10 to 50 to address problems utilizing the 8 Discipline Problem Solving and Decision Brief processes to reduce customer escalations from daily in 2008 to 0 in 2009 and flip the Defective Parts Per Million from red to green. - Led quality assurance initiatives, overseeing 8 yearly audits on the manufacturing and suppliers processes, achieving an audit satisfaction score from <80% to exceeding 90%.

- Led a 7-member Failure Analysis team, conducting physical testing, analysis, and troubleshooting for 6 products of hard disk drives, reducing problem identification and resolution by 75%. - Selected as subject matter expert to work on a 2-month project in the USA to collaborate with 5 others, offering direct support and resolving critical issues for a Tier 1 OEM customer, leading to the timely delivery of products.

- Pioneered Seagate Hard Drive manufacturing site in Thailand of 160K sqm and 11K employees, by leading the diagnostic team to ensure technology, equipment, data, and knowledge transfer from Singapore and achieve product delivery within 6 months.

- Utilized SQL and JMP to transform and analyze production yield and outgoing quality tests, advising an optimal solution that maximized quality improvement with minimal production yield impact.- Participated in a 15-team Six Sigma competition as part of a team of 2, showcasing technical expertise and practical application experience to achieve total customer satisfaction, securing the 1st runner-up award.

Master Of Business Administration (M.B.A.)

Bachelor Of Engineering (B.Eng.), Electrical And Electronics Engineering