• Collaborated on the development of a new software & office equipment• Maintained and regularly updated computers, software & office equipment• Spearheaded and published the company’s first corporate website, making business inquiries and communications more efficient• Developed client-oriented approaches in fast paced environments when resolving customer calls, queries, and conflicts

• Delivering top-tier technical support to end-users, swiftly addressing hardware and software concerns for seamless operations.• Investigate and resolve desktop, laptop, printer, and peripheral issues, ensuring minimal downtime and optimal system performance.• Responsive handling of service requests through phone, email, or in-person interactions, consistently upholding high levels of customer satisfaction.• Collaborating with cross-functional IT teams to efficiently escalate and resolve intricate technical challenges.• Diligently maintaining accurate records of service requests, resolutions, and follow-up actions using the Remedy ticketing system.• Played a key role in the installation, configuration, and upkeep of hardware and software components.• Extending technical assistance to clients through phone, remote support, and on-site visits.• Conducting comprehensive system diagnostics to pinpoint and resolve hardware and software discrepancies.• Actively contributing to the creation and upkeep of knowledge base articles to address common issues.

• Delivering top-tier technical support to end-users, swiftly addressing hardware and software concerns for seamless operations.• Investigate and resolve desktop, laptop, printer, and peripheral issues, ensuring minimal downtime and optimal system performance.• Responsive handling of service requests through phone, email, or in-person interactions, consistently upholding high levels of customer satisfaction. • Collaborating with cross-functional IT teams to efficiently escalate and resolve intricate technical challenges. • Diligently maintaining accurate records of service requests, resolutions, and follow-up actions using the Remedy ticketing system.• Played a key role in the installation, configuration, and upkeep of hardware and software components.• Extending technical assistance to clients through phone, remote support, and on-site visits.• Conducting comprehensive system diagnostics to pinpoint and resolve hardware and software discrepancies.• Actively contributing to the creation and upkeep of knowledge base articles to address common issues.