Kulwant Kaur Email and Phone Number

Brand Ambassador for Omega, Chopard and Chanel. In addition, represents brands including Audemars Piguet, Hublot, Panerai, Chopard,Cartier and most other Swiss made watches.• Responsible for building client relationships, sales opportunities and managing the sales process from start to finish and aftersales.• Focuses on achieving and exceeding sales targets and building a strong client base.• Communicates with new and existing clients regarding sales, service enquiries and complaints, brands, internal and external buyingteams and clients, face-to-face, by telephone and via emails• Completes stock takes, makes adjustments to watches and sends sales feedback to Head Offices for the brands.• Supports business by allocating tasks to colleagues where needed, providing guidance and motivating the team to ensure a smooth running of the store.• Effectively handles client inquiries and resolves complaints to ensure an exceptional service is provided to customers.• Actively contributes in team meetings and decision making.• Communicates with brands, internal and external buying teams and clients, face-to-face, by telephone and via emails.• Merchandised watches for multiple brands and installed the latest brand graphics.• Participates in ongoing training with all brands and visited Ulysse Nardin and Chopard manufacturers in Switzerland.• Visited Tudor head office in London yearly for product training, brand knowledge refresh and new product launches.

Merchandising jewellery and accessories for brands including Topshop, Miss Selfridge, Dorothy Perkins, BHS and Boots.• Organised and maintained shop floor visual displays, including delicate and valuable products.• Merchandised jewellery by following the brand VM guidelines and updated displays with latest trends research.• Greeted customers and handled customer inquiries including styling and stock availability.• Complied with all brands in operational requirements.• Implemented company procedures on stock handling and replenishment.• Actioned all recalls, wrote off faulty and damaged products, according to the company procedure.• Managed stock including processing deliveries, checking STO’s and providing feedback to management.• Prepared for and completed stock takes and consistently met company standards.• Covered staff at other stores.

Provided excellent customer service to customers and achieved sales targets.• Maintained cleanliness standards of jewellery and replaced batteries in different watches.• Effectively handled client inquiries and resolved complaints.• Attended Assistant Manager training. Acquired further knowledge in booking repairs for watches and jewellery and made adjustmentsto watches

• Supervised a small team, allocating tasks, training new and existing team members in customer service and product knowledge andsetting them weekly sales targets. Motivated team to achieve individual and store sales targets.• Maintained cleanliness standards of jewellery.• Opened and closed the store, cashed up tills and emailed figures daily to head office.• Maintained cleanliness standards of jewellery and replaced batteries in different watches.• Provided excellent customer service to customers and achieved sales targets.