• Manage assigned customer ledger in all aspects of the collections process for 400-500 accounts.• Chasing payment via telephone, ticket and email.• Ensure a level of minimum aged debt, and targets assigned are met.• Act as primary point of contact for AR, reply to queries and tickets raised by customers.• Send copy invoices/statements as and when customers require.• Resolve customer queries via ticket system, email and phone.• Reconcile customer accounts.• Report weekly/monthly updates on overdue accounts.• Daily coding of the bank statements with customer account numbers for cash posting.• Build positive rapport with customers and internal business partners (sales and service delivery management).• To minimize any threat of bad debt by highlighting potential bad payers in a timely manner, and proactively act on them or escalate as appropriate.• Using Advanced Excel/word for statements and reconciliations• Mainly using inhouse systems Encore, core and Oracle.

• Responsible for chasing debt for 200 Export/UK accounts. • Dealing with private individuals, private companies, universities, galleries & auction houses.• Responsible for one national account, with 100 individual agents.• Responsible for chasing debt via telephone and emails.• Taking credit card payments and cash book reconciliation on Fridays.• Sending out monthly statements and overdue letters.• Working closely with internal dept. to resolve queries quickly & efficiently.• Building good relations with customers, and ensuring payments are made within their credit terms.• Helping with workload when colleagues are on holidays or sick.• Raising manual invoices for parking tickets occurred.

• Responsible for chasing debt for 280 Export/UK accounts. • Building up good relations with the wholesale client so all queries and disputes are resolved promptly, so I can continue to chase & collect their monthly payments of 4-7 million.• Full reconciliation of all accounts, allocating payments to remittances and credits to relevant invoices. • Working with clients to resolve queries on their accounts.• Liaising with other departments to help effectively resolve client queries/issues. • Coding up recharges for promotions/stickering/packaging/reships etc. for Export accounts, and ensuring the credits are applied to the relevant payments.• Email monthly statements to clients.• Coding up manual returns for self-billing Export accounts.• Raising manual voucher invoices for wholesale accounts.• Raising manual credits for Tailored Sales Marg. for Wholesale accounts.