Aswell as my account management duties, i have taken on a new role of Sales ManagerManaging 4 brands new sales and renewal targetsManaging 2 business development executivesLooking after small, medium and enterprise level customersClient visits to ensure retention and growthReview pipelines to ensure monthly budgets are metMonitor and manage workload to ensure efficiency and effectiveness

• Managing the entire high value portfolio.• Reporting to the Commercial Manager and Director, as appropriate face of the Business.• Identify and gather essential Information.• Analyse and Report on Key performance Indicators.• Improve Relationships with all high value Clients by cultivation and networking.• Acting as the final point of contact for escalations and management.• Liaising with stakeholders to assess current service requirements, introducing improvements… Show more • Managing the entire high value portfolio.• Reporting to the Commercial Manager and Director, as appropriate face of the Business.• Identify and gather essential Information.• Analyse and Report on Key performance Indicators.• Improve Relationships with all high value Clients by cultivation and networking.• Acting as the final point of contact for escalations and management.• Liaising with stakeholders to assess current service requirements, introducing improvements, and monitoring the impact of changes• Working with our internal and external auditors.• Regular Customer meetings, which involves a lot of travelling.• Client Entertainment and Single point of contact. Show less

• Day to day running of our contact centre.• Reporting to Customer Care Manager.• Managing the contact Centre to ensure adherence to service standards and performance against agreed targets (SLA’s & KPI’s)• Effectively plan work demands and available resource to ensure performance is at an optimal level.• Lead and motivate the sales, Customer Care and Technical Support teams, communicating and addressing performance and development to maximise team performance.• Managing… Show more • Day to day running of our contact centre.• Reporting to Customer Care Manager.• Managing the contact Centre to ensure adherence to service standards and performance against agreed targets (SLA’s & KPI’s)• Effectively plan work demands and available resource to ensure performance is at an optimal level.• Lead and motivate the sales, Customer Care and Technical Support teams, communicating and addressing performance and development to maximise team performance.• Managing customer and colleague relationships to promote and maintain good reputation.• Resolve complex queries including legal disputes.• Identify the root cause of any internal performance, service and process failures, and introduce the required changes to allow efficiency to be returned.• Maintain knowledge of relevant Namesco record keeping and information management requirements and practices.• Manage on average of 50 Employees.• Ensure shifts are in place 3 months in advance.• Managing team 5 leaders with daily plans.• Ensuring Absence is managed in line with company policy.• Approving / declining holidays requests.• Conduct regular one to ones with team leaders.• Disciplinary action where required. Show less

• The First Three years I spent working in a call centre environment dealing with 118 and 999 calls. 118 eventually turned to 192.• The last two years were spent managing a group of 14 999 operators.• Being able to work under pressure and to tight deadlines.• Organized, supervised and managed advisors team. • Ready to make decisions and take responsibilities, demonstrated in my leadership skills.• Flexibility to respond to changing priorities & to work under pressure at… Show more • The First Three years I spent working in a call centre environment dealing with 118 and 999 calls. 118 eventually turned to 192.• The last two years were spent managing a group of 14 999 operators.• Being able to work under pressure and to tight deadlines.• Organized, supervised and managed advisors team. • Ready to make decisions and take responsibilities, demonstrated in my leadership skills.• Flexibility to respond to changing priorities & to work under pressure at busy times.• Good communications from dealing with a wide variety of people from management to customers.• Effective team working to achieve objectives within the constraints and budgets.• Being able to communicate with customers on a daily basis whether it is over the phone or in person.• Conducting service delivery on a daily basis. Extensive people management skills, including developing, coaching & managing. Show less