Project Manager Scrum Master
Current• Performed many roles with increasing responsibility including Functional Architect, Project Manager, Product Owner, Senior Business Systems Analyst, and Testing Lead.• Served as primary contact and liaison with third-party financial, negotiated contracts, conduct and gather business requirements, and process design.• Acted as lead Subject Matter Expert (SME) and Product Owner across multiple teams in designing, implementing, and re-engineering retirement and pension business processes for internal systems and online (web) customer interactions.• Effectively designed and implemented a plan for the disbursement engine responsible for paying over 300,000 payees and over $4 billion in benefits annually.• Successfully responded to various RFPs and presented business solutions to perspective clients. • Adopted Agile methodology to client environment and participated in rollout and training activities.• Gathered, analysed, and documented requirements, and user stories, and participated in the creation of the data model from both the functional and technical perspectives.• Coordinate and communicate with ITD management and staff to coordinate work tasks and resourcing.• Created and updated SOWs, project task plans, decision registers, risk registers, and action items used to report to the company, executive steering committee, and client management.